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We’re excited to launch the new Gainsight Security Basics learning path on Gainsight University! This self-paced path is designed to give Customer Success admins the foundational skills to secure their Gainsight environment, protect integrations, and support data privacy compliance.Here’s what’s included:1️⃣ Security FundamentalsLearn the essential security concepts behind Gainsight, from authentication and SSO to tokens, OAuth, and user lifecycle management.2️⃣ Gainsight CS Security ConfigurationSecure your Gainsight CS environment by configuring authentication, managing access controls, and monitoring login activity to protect sensitive data and stay compliant.3️⃣ API and Integration SecurityChoose the right authentication method, configure OAuth and MCP with least-privilege access, and spot misconfigurations before they expose data.4️⃣ Data PrivacyUnderstand which privacy regulations apply to your organization, how customer data moves through Gainsight’s AI features, and the key sec

We're migrating to Gainsight Community platform and are considering keeping our current community live during the migration rather than making it read-only. The plan would be to let customers continue posting, communicate that some content may not immediately appear in the new platform, and then run a smaller follow-up migration after go-live to capture anything created during that window.We were curious if anyone here has done something similar.If so, how did it work out? Were there any unexpected challenges or lessons learned that you'd be willing to share? We would love to hear your experiences. Thanks in advance!

Hi Community!We have a user who has been given a custom role manually. She has reported twice now that the access she’s been given is taken away. I’ve checked and the role I’ve assigned to her was not assigned anymore. Do you know how and why that could’ve happened? Has anyone experienced the same? Additionally, is there any way to check history logs on users? Perhaps there’s a way to see if the role was taken by accident or something else happened.Thank you in advance!

As the subject says, does tagging effect the search ranking or is it strictly for filtering?

「コミュニティ運営分科会」の第2回を、11月に開催いたします！前回は、参加者同士が悩みを率直に共有し合う、熱量の高い場となりました。今回は具体的な実践事例を起点に、参加者の皆さんとコミュニティ運営について一緒に考える回にしたいと考えています。「コミュニティを立ち上げたいが、社内にどう説明すればいいか分からない…」 「立ち上げ前に、何を検討しておくべきだったのか知りたい…」 「他社はどのように社内の合意を形成したのか、リアルな話を聞いてみたい…」こんなお悩みをお持ちの方に、ぜひご参加いただきたい回ですお申し込みはこちらから今回のテーマコミュニティ立ち上げの第一歩 ―「なぜやるのか」を顧客視点で言語化するゲスト登壇 株式会社LegalOn Technologies：岩田様 (コミュニティ運営のご担当として、コミュニティ活動のプロセス、当時の課題や苦労を、実体験をもとにお話しいただきます)開催概要 ● 日時:2026年11月10日(火)16:00〜17:30(90分) ● 場所:現地開催のみ(Gainsight 六本木オフィス)　東京ミッドタウンタワー 18階　ワークスタイリング東京ミッドタウンアジェンダ(案) ・岩田様の事例共有:コミュニティを検討し始めた背景/立ち上げプロセス/当時の課題や苦労 ・事例を起点としたワークショップ ・コミュニティ立ち上げフェーズのお悩み相談この回で持ち帰っていただきたいこと ✓ 自社がコミュニティを運営する目的を、自分たちの言葉で説明できる ✓ 立ち上げ時の検討プロセスや、社内合意形成のヒントが得られるこんな方におすすめです ✓ これからコミュニティを立ち上げたい、または立ち上げたばかりの方 ✓ すでに運営していて、立ち上げ時の考え方を改めて見直したい方 ✓ 他社のリアルな声から、自社のヒントを得たい方なお、「みんなに、この悩みを聞いてほしい」というテーマがございましたら、申込フォームにご記入ください。当日、可能な範囲で取り上げさせていただきます。ご参加を心よりお待ちしております。

We are facing an issue with an inline filter configured on a dashboard report.We have applied the following filter:Value > 1000However, the report is also displaying records where the value is NULL.Expected behavior:The report should display only records where the value is greater than 1000 and exclude all NULL records.Actual behavior:Records with NULL values are also appearing in the results.

Stay Updated! Subscribe to this article to receive the latest updates on product releases and knowledge base articles. This article contains detailed tables listing the latest product releases and recent updates in the knowledge base articles.Note: This article contains information for the current and previous quarters. Data for the quarter before the last is removed at the start of a new quarter. For instance, information for Q3 2026 and Q2 2026 is currently available. When Q4 2026 starts, Q2 2026 data will be removed.Latest Product Release Q3 2026 (August - October) Q2 2026 (May - July) Knowledge Base Updates Q3 2026 (August - October) Q2 2026 (May - July) Latest Product ReleaseThis table lists the new features and enhancements launched in Customer Communities.Q3 2026 (August - October) New Feature / Enhancement Release Date Connect AI Assistants to Your Community with the Gainsight Community MCP [GA] October 19, 2026 Forethought AI Agent for Enhanced Community Search [GA]

Hello everyone,​@samanthahamlet  and I will be at Pulse Europe next week, connecting, learning & bringing back fresh ideas! ✨We’ll be a little quieter here, so please bear with us if responses take longer than usual.We’ll check in when we can & catch up on your questions and conversations as soon as we’re back.If anything needs our immediate attention, please email us at community@gainsight.com If you’re attending, we’d love to see you!We’re already looking forward to meeting a few of our community stars in person ​@Jef Vanlaer ​@alizee ​@romihache ​@jvdc 😃Thank you for your patience and for keeping the conversations going!

The dashboard was green. In my previous blog post - Adoption Illusion i explained a customer’s Head of Operations complained his team still spent three days reconciling transformer maintenance records. Here we discuss About Gainsight tooling that could’ve warned us. That’s the part worth fixing, because Gainsight can warn if you point at Right Signals. Here’s a setup that would have caught them.Why a green dashboard can mislead youMost CTA rules on Gainsight fire on Activity: Eg. Logins drop, Support cases spike, Usage dips. Those rules are useful, but a Silent Account signals none. People log in. They just do the real work somewhere else, in legacy app/spreadsheet. Usage tells someone is on Platform but doesn’t Signal - Job got easier.Step 1: Write Rules Engine rules for quiet riskUse Rules Engine to open a Risk CTA(Call To Action) when something is missing, not only when something breaks:Consumption below plan for [60] days A Go-live more than [90] days old with no Success Plan A Bus

Hey everyone!Can you believe Pulse Europe kicks off tomorrow?! 🇬🇧The past few days brought a handful of tips, and now it’s time to pull them together.✅ Sessions registered✅ Route to The Brewery sorted✅ Happy Hour at Fabric in the diary✅ Introduced yourself to a few people✅ LinkedIn challenges bookmarked✅ Comfortable shoes packedThis one is definitely going to be a good one. What are you most looking forward to? Or what’s one thing you’re hoping to walk away with? See you on the expedition. 🗺️✨

Fourteen months after go-live, the head of operations at a power utility in the South slid a printed report across the table.“Why does it still take my team three days to reconcile transformer maintenance records? We spent two years on this.”SAP BTP integrations were live. SAC Dashboards were green. IT had declared success. I didn’t have a good answer.What I foundI stopped meeting with IT & sat with his actual Business teams that works with Field engineers, finance, outage planners. Where the work happens.Field engineers still logged maintenance in a legacy mobile app they’d used for years Nobody had integrated that app with BTP In 18 months of implementation, nobody asked the engineers what tools they usedWe fixed it with Integration Suite in six weeks. Three days became four hours.The gap between deployment and value is real. It doesn’t close on its own, and nobody wants to own it. We measure logins, licenses, and integrations deployed. An unused credit balance still shows up as

Hey everyone 👋We’re officially 48 hours away from Pulse Europe! Today’s tip: Say hello before you arrive, and make the most of the moments in between.The best part of Pulse is often the people. Walking into a room full of new faces is much easier when you've already connected with a few of them. We’d love to open the floor to you - feel free to introduce yourself, and say what you're hoping to get out of the event. You might find someone to sit with at lunch, or someone facing the same challenge you are.The sessions are the headline, but some of the best memories from any event are the little moments: a photo with someone you’ve only ever talked to online, a throwaway comment that turns into a great idea, a moment that makes you laugh, and to celebrate this - the Social Rockstar Contest is back! Share your Pulse Europe experience on LinkedIn using #PulseExplorer2026, complete the three challenges, and you could win a Pulse swag bag 😎 Check out the full contest details belowYou don’t

This article helps to understand AI Answers in Customer Communities.Overview Configure AI Answers in Community Use AI Answers in CommunityOverview AI Answers enhances the Customer Community experience by empowering users with AI-powered search and response capabilities. This feature uses latest advanced AI models to deliver real-time, conversational responses that feel natural, accurate, and dynamic.When users search for information within the community, AI Answers provides instant, cited responses that include relevant sources for transparency and trust. The AI Answer panel also includes an expandable list that allows users to explore deeper insights and related content.Key HighlightsAI-Driven Search: Provides answers to your questions. Cited Responses: Provides AI-generated answers with source links for further reading. Real-time Streaming: Displays answers as they are generated for an interactive experience. Expandable Insights: Allows users to view additional context or sources wit

Not sure what the Gainsight CS Admin CLI tool is? Just a fancy way to have an LLM build rules for you? You can ask it to build a rule – I tried once and it wasn’t for me. But building rules via LLM is the least interesting application of this tool from what I have found.It's a command line: a set of precise commands that read and change your tenant's configuration, and that do exactly what they're told. Even things you’ve wanted to tell the tool for years in the UI and can’t: search everything at once, repeat the same change across a hundred assets, and show you connections you'd otherwise have to click through a dozen screens to find. It's the idea behind Al Sweigart's Automate the Boring Stuff with Python: the tedious parts of the job are exactly the parts a computer should do.So I built a plugin that points that idea at Gainsight admin work. The mental model is three layers:The CLI is the hands. Precise commands, no judgment. Claude Code is the brain. It reads your question and deci