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Hello,We are using SSO so no need for our members to be able to Create an Account. I’ve tried making updates to hidden phrases as outlined in some of the older posts but no luck. Any suggestions on how to get this updated? Our community is public.The more information the better too. Thanks!!The guidance in this post didn’t seem to work.. 

Hey we need to set the site to offline to prevent users from accessing it, registering, loging-in etc… While the site is offline, can admin users still access it (via adding some elements/attributes in the URL perhaps?) so they can seed the platform with content and prepare it until we put it back online?

We got this error in our community, weeks ago, and now it is here as well:  This occurs when you type your post and press Send.

 Customer Success August 2026 This edition of the CS Newsletter is focused on giving you more control and more clarity.Inside, you’ll find updates on managing what data LLMs can access, how to turn your JO programs into measurable business outcomes, a practical tip on building reusable AI prompts, and community highlights from CS practitioners sharing what’s working. Plus events and resources to keep building your skills.Let’s dive in! 😄Control What Data LLMs Can AccessAs AI becomes part of more workflows, admins need a simple way to stay in control of what it can access. Tool and Object Management lets you decide which Gainsight tools and data objects are available to LLMs, so you can expand AI use across your organization while keeping the right boundaries in place. It gives you more confidence that teams can take advantage of AI without opening up more data than they need.Learn More See Which JO Programs Are Actually WorkingProgram performance should tell you more than who opened a

 Product Experience August 2026 This month we’re focused on one thing: helping your team get more value from the PX data you’re already collecting.Inside, you’ll find smarter ways to build reports, a workflow for turning adoption signals into renewal evidence, and real prompts the community is using with PX MCP to work faster. Plus, our next PX in Practice session on September 10 will show you exactly how to connect product usage data to renewal conversations live demo included.Let’s dig in! 😄 Build Smarter Reports Faster with the New Query Builder ExperienceQuery Builder now has two modes: the new Metrics experience and the existing Cohort view. Start from a library of pre-built PX metrics, define your own using aggregate functions and filters, or combine multiple metrics with a formula builder. Results feed directly into your dashboard widgets.Learn More See Exactly Where Users Slow Down with Path AnalyzerPath Analyzer now shows how long users take to move between steps. Hover over

Customer Communities August 2026 This month we're giving community managers a dedicated space to track all moderation activity, and upgrading your reporting dashboards with trend charts, new widgets, and expanded drill-downs. Plus, get hands-on with AI through three new free courses from Gainsight University, and if you're heading to Pulse Europe, Early Bird pricing is still available through September 13th.Let's get into it! 😀 Review All Moderation Activity in One Dedicated DashboardThe new Moderation Dashboard gives community managers a single place to track moderation across both human moderators and the AI Moderation Agent. You can see AI agent outcomes filtered by date range, including content moderated, approved, trashed, and pending, alongside all-time cumulative totals since your community launched.Learn More Five Dashboards Updated with Trend Charts, New Widgets, and Drill-DownsYour reporting dashboards just got significantly more detailed. Across Q&A, User, Content, and

 Skilljar August 2026 This month it’s all about connection Skilljar connecting to more of your AI tools, your Academy connecting more deeply to Customer Communities, and your learners receiving communications in the language they actually prefer.Inside you’ll find the latest platform updates, a community tip on managing courses across multiple catalogs, MCP prompts from the community, and events worth adding to your calendar.Let’s dive in! 😄 Skilljar MCP Now Available in Claude Chat, ChatGPT, and More Previously, the Skilljar MCP was only available in CLI-based tools with an API key setup. New OAuth support enables the MCP in Claude chat, ChatGPT, Copilot, and Gemini, making setup as easy as possible. Learn More Skilljar + Gainsight Customer Communities Integration EnhancementsRecent enhancements to our Education and Community integration include:Federated Search on Classic Catalog Pages: Learners can now search across your Academy and Community from a single search bar on both Skillj

 Staircase August 2026 This month, Staircase AI gets a lot smarter and a lot more connected.Inside you’ll find the Q2 release highlights: instant account context with Ask Staircase Starters, custom prompts that make lifecycle events work for your business, EU privacy compliance controls, and deeper native integration with Gainsight CS. Plus a community tip on tracking negative messages week over week, and the Q2 release webinar on September 8 if you want the full walkthrough.Let’s dive in! 😄 New: Ask Staircase Starters: Instant Insights, One Click AwayAsk Staircase now includes Starters, a set of pre-built prompts tailored to the account you're viewing. Click /Starters in the input box to choose from nine ready-to-run prompts covering everything from meeting prep and risk checks to renewal readiness and expansion signals. Each prompt loads as a fully editable query, so you can customize before you submit.Learn more about Ask Staircase Starters  Built for EU Privacy Compliance: Works C

Most admins inherit a tenant they didn't build. Hundreds of rules, dozens of CTAs, program logic nobody documented, and a Slack thread from 2023 that half-explains why a field exists. Answering "what does this tenant actually do?" usually means clicking through config screens for a week.We built something better, and today we're making it public.The Gainsight AI Cookbookhttps://github.com/Gainsight-Central/gainsight-ai-cookbook First kit: CS Admin CLI Starter KitPoint an AI coding agent at your CS tenant through the Admin CLI and ask questions in plain English instead of reading config pages. Treat this as a starting point, not a finished product. Drop it in your working folder and it gives your AI agent the scaffolding it needs to answer Gainsight questions properly: what the objects are, how they relate, which commands to reach for. From there you make it your own by adding your team's conventions, your naming standards, your recurring questions. What it gives youA set of read-only p

This article provides frequently asked questions about AI Moderation in Customer Community.Availability and Setup On which plan is the Moderation AI Agent available? Why is the Moderation AI Agent free of charge while other AI features, like AI Translations, are a paid add-on? Can the Moderation AI Agent be turned off or customized? Does the Moderation AI Agent support multiple languages? User Experience What does this look like for a community user when they post a topic or reply? Is there a noticeable delay in an acceptable or positive post appearing? Which topic types are supported? Will users be notified if their post is held for moderation? How Moderation Works How does the Moderation AI Agent perform its automations? How does the Moderation AI Agent decide when to Approve or Trash posts? How are false positives and false negatives handled? What happens to flagged or trashed content? How quickly does the Moderation AI Agent process content? Will the Moderation AI Agent

A curated list of frequently asked questions (and answers)Table of contentsWhat are groups Which functionalities are available for groups? What is the difference between categories and groups? When should I use a community category and when should I use a group? What is the difference between public and private groups? Can I move topics from community- and knowledge base categories to a group and the other way around? Who can configure a group and moderate the content within groups? How are Groups sorted in the Group overview page? How can I add members to a group? Which group notifications are available? How can I suggest a group? Can I see which of my community users are not part of a group? Can I make a public group private (and a private group public)? How are (public) groups set up in Insided for internal search results and indexing? What are groupsGroups is a brand new feature built for communities with a larger member base. Groups empower your users to engage around a specific;

複数のR360のスペース画面に招待したいクライアントさんがいる場合、どうすればよいでしょうか？スペース画面にて赤枠で囲ったタブが存在するため、複数のスペース画面を開けるのではと思った次第です。 

This thread is for the upcoming EMEA Admin Office Hours for Thursday, Sep 3rd, 2026.🕐 Time: 1:00 – 2:30 PM UK Time💬 Have questions? Drop them in this thread—we’ll cover them live during the session!🔗 Join Zoom Meeting (Note: this is a new link!)https://gainsight.zoom.us/j/94074862515?pwd=DAiixkKZfGaL7va9VNZiEiPiGUA261.1🔢 Meeting ID: 940 7486 2515🔐 Passcode: 333404📞 One Tap Mobile (US)+17193594580,,94074862515#,,,,*333404#+12532050468,,94074862515#,,,,*333404#🌍 Dial-in by your location(US, UK, India, Israel, Canada & more)👉 Find your local number💻 Join via SIP94074862515@zoomcrc.com🌐 Join via H.323 US West: 144.195.19.161 US East: 206.247.11.121 India (Mumbai): 115.114.131.7 India (Hyderabad): 115.114.115.7 Netherlands (Amsterdam): 159.124.15.191 Germany: 159.124.47.249 Australia (Sydney): 159.124.104.213 Australia (Melbourne): 159.124.74.212 Brazil: 64.211.144.160 Canada (Toronto): 159.124.168.213 Canada (Vancouver): 159.124.196.25 Japan (Tokyo): 170

When searching from within a category (community or knowledge base), I know that the query is automatically filtered to content IN that category. What I notice now is that you cannot remove that filter? IT is not possible to change the query to the entire content in the community.IT is NOT intuitive that the filters are bold when applied and clicking again will remove the filter and bold styling. A checkbox would be more obvious. Once all the filters are cleared, the url still has the query constrained to the current category.Am I doing something wrong?Is it possible to turn off the automatic filtering of queries from within categories?

We run quarterly QBR’s for all clients where we have a 3 call 3 email cadence and then send a success snapshot if we don't get a meeting scheduled. I am trying to just add the success snapshot to the last email if it makes it that far but don’t see a way to do that. I know there is an older post where there is a workaround but it seems to be an internal workaround but not for external sharing. Any insight?