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Hi All! I recently became a GS Admin for my company, and this is my first time posting here so forgive me if this has been mentioned or asked. I was a previous CSM so we are gearing up to send mass emails to clients to let them know of my transition. With that, I am learning that we can do “group send” in GS. Looking at the User Guide, I noticed that the email preview shown (see attached) shows log to timeline however when I tested this myself the log to timeline option doesn’t show. If I do a group send to multiple people across various companies, will it not show in their company timeline? Is there something I am missing? Any help would be greatly appreciated!

This thread is for the upcoming EMEA Admin Office Hours for Thursday, May 7th, 2026.🕐 Time: 1:00 – 2:30 PM UK Time💬 Have questions? Drop them in this thread—we’ll cover them live during the session!🔗 Join Zoom Meeting (Note: this is a new link!)https://gainsight.zoom.us/j/94074862515?pwd=DAiixkKZfGaL7va9VNZiEiPiGUA261.1🔢 Meeting ID: 940 7486 2515🔐 Passcode: 333404📞 One Tap Mobile (US)+17193594580,,94074862515#,,,,*333404#+12532050468,,94074862515#,,,,*333404#🌍 Dial-in by your location(US, UK, India, Israel, Canada & more)👉 Find your local number💻 Join via SIP94074862515@zoomcrc.com🌐 Join via H.323 US West: 144.195.19.161 US East: 206.247.11.121 India (Mumbai): 115.114.131.7 India (Hyderabad): 115.114.115.7 Netherlands (Amsterdam): 159.124.15.191 Germany: 159.124.47.249 Australia (Sydney): 159.124.104.213 Australia (Melbourne): 159.124.74.212 Brazil: 64.211.144.160 Canada (Toronto): 159.124.168.213 Canada (Vancouver): 159.124.196.25 Japan (Tokyo): 170

Have you wondered how you could leverage your LLM to assist you with cleaning up tech debt like hold Dashboards and Reports that no one use anymore?Here how you can do it in a very few steps.In Gainight you have had the ability to download your tenant config for a little while now. It is not always well known, but if you ever have requested a tenant review, that is where it beginnings. Tenant Configuration ExportOnce the file is created you will received an Excel file in your inbox.Pre-LLM the analysis of the file could take days to weeks depending how deep you wanted to look.When you open the file, you will see several tabs and identifier that relates to how assets relate and interact with each others. Name and unique identifier is how you would manually map asset relations with VLOOKUP and else. That is no longer really needed since AI can figure out all of that fairly quickly. Exported Tenant ConfigurationThat is part one.For the next part you’d want to build an Asset Usage report.

hi all!I was wondering, is it possible to appoint a custom role automatically? This would be based on an answer they need to fill in on the registration.My usecase:We work with different languages in 1 community. Currently Dutch and English and we are considering adding German. Our set up right now is on the registration form they answer a question in which language they want to receive community updates etc. And based on that answer we appoint them a specific custom role. And based on that custom role they receive either Dutch or English on boarding emails and any other relevant communication. Currently I appoint these custom roles manually and I need to check a segment that I created several times a day to appoint that custom role. I was wondering, if there is a way to automate this (and thus less manual work for me)

I cloned a JO that was working properly, made a slight adjustment and then set it to deploy the following day.  It appears the JO sent out emails based on applicable participants at the time in which the JO went active.  For example, the JO includes a program that is kicked off based on an event that occurred equally to the span of yesterday.  On 5/21 I synced the program to test it and it was working properly.  I then scheduled the first deployment to occur the following day.  It deployed the following day based on the participants that had been synced the day before.  Is this a bug? 

Hi all!Does anyone use the AI translation options that is is offered as an add on in the Community.If so, what is your experience? What is translated? Only the forum part or also product updates? 

Can someone point me to a comprehensive guide on creating custom pages. I am keen on creating a page that profiles our champions (100 in total). Photo + short bio + social links (Blog).Also want to have a page that describes what it is to be a champion and what are the requirements.  Like Microsoft https://mvp.microsoft.com/mvp

お世話になっております。非アクティブにしたリスト値について、以下質問になります🙇🏻前提 ドロップダウンに含まれるリスト値のうち、一部を非アクティブにしています 既存データで非アクティブにしたリスト値を持つレコードはないことを確認しています お聞きしたいこと レポートでの絞り込みにおいて、上記前提を満たすリスト値も表示されてしまいます 非アクティブに変更したリスト値を表示させない方法があればご教示いただけますと幸いです！ よろしくお願いいたします。

Hi community community!I have gotten a lot of feedback from our users about the search results in the community and wanting there to be a way to sort results or for the AI search agent to prioritize quality and recency. I am wondering if this is possible. I tried to give the AI agent context about prioritizing recency, but that it got all wonky and showed irrelevant content. Another thing is the “related topics” sidebar. Is there a way to customize what content it’s pulling and how it decides what is most relevant?

サクセスプランのCTA・タスクと、コックピットタブで手動で作成したCTA・タスクをレポートで一覧化したいです。レポートにて「オブジェクト＝CSタスク」で一覧化したところ、コックピットタブで作成したCTA・タスクが表示されません。どうしたらよいでしょうか？ ▼レポート▼サクセスプランタブ▼コックピットタブ→記載の３タスクがレポートに表示されない 

Is there a way to rotate the client secret on the MCP configuration?

先日、Gainsight Release Webinarを開催しました。今回はCustomer Success、Staircase、Customer Community、Skilljarの全製品に関して、多数のアップデートをご紹介しています。ウェビナーでは、特にお役てしそうな新機能についてデモを交えながら解説しております！ご紹介している機能の一部ご紹介：MCP（AIワークフロー）関連アップデート Journey Orchestratorの機能強化 Timelineとメールの自動連携 Data Designerでの感情分析 StaircaseのRisk Analyst / Topic Trend CommunityのIdeaカテゴリ対応 Developer Studio（GitHub連携） Skilljar × Community連携強化などなど。CS業務の効率化・高度化につながる機能を幅広くご紹介しています。リリースの詳細についてはこちらの記事もご参考にされてください 「どんなアップデートがあったのか知りたい」「実際の画面を見ながら理解したい」という方は、ぜひ動画をご覧ください！今後の活用アイデアや運用改善のヒントになれば幸いです😆 

One of the hardest things about community ideation is balancing transparency with reality.Votes matter. Comments matter. But product decisions are rarely as simple as “top voted idea wins.”So we’re evolving the ideation process for our Customer Communities to make it more structured and a lot more transparent. 💫Here’s what you can expect:Votes and comments continuing to serve as important signals for demand and use case Prioritization based on multiple factors - strategic alignment, technical complexity, and customer impact at scale Better communication around where ideas stand and how decisions are being made Internal quarterly reviews with Product Managers to ensure ideas are consistently evaluatedI’ve seen this firsthand over the years building community programs - sometimes the ideas with the most votes are absolutely the right next move. Sometimes a smaller request unlocks something foundational that benefits everyone later.Neither is wrong. It’s just the reality of building prod

Y’all, Google Apps Script is way too much fun to build with.One of the best parts of my job is getting to create, and with our new Q2 NPS and CES survey deployment in Gainsight CS, I wanted something better than the usual Google Sheets dashboard for reviewing results and comments.So I built a Google Apps Script that pulls survey data into Google Sheets through the API, then used Sheets like a pseudo-database to power a deployed HTML app.The result is a cleaner, more dynamic way to explore survey feedback, and a much better experience than living in spreadsheet tabs all day.It’s been a fun reminder that with Google Apps Script, you can turn a simple sheet into something that feels a whole lot more like a real application.Has anyone really extended Gainsight data with google app script?

Will the community be getting an MCP to connect with other systems soon?