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Hi, would it be possible to be able to schedule posts? Our tech writers publishing release notes and our documentation would in particular benefit from this feature. 

Problem: Custom fields added to the task layout is displayed on ALL tasks. Solution: Admin configured task layouts based on CTA Type and/or Timeline Activity Type.Activity Timeline Example Use Cases:1. The CSM adds a task from a ‘Risk’ activity timeline type, I would like to be able to configure a custom task layout that only links to the ‘Risk’ activity timeline type and allows the CSM to capture ‘risk’ related information in the custom admin configured task fields. 2. The CSM adds a task from an ‘Update’ activity type, then the admin configured task layout could be more simple. Maybe just a description field along with the standard defaults.Same for CTA’s…CTA Type Example Use Case:1. The CSM creates a Customer Goal and also creates a CTA and links the CTA to the Customer Goal record. The CSM chooses ‘Customer Goal’ as the CTA type. I would like to configure a custom task layout that is only linked to the ‘Customer Goal’ CTA type. Summarize:Admin configured task layouts based on CTA T

The Object Dependency feature needs significant improvement to be truly useful for admins.First, the dependency view must allow filtering of dependent rules based on meaningful criteria such as: Active / Inactive Scheduled / Not Scheduled Read vs Write dependencies Without this, it’s extremely difficult to identify which rules are actually impacting an object versus those that merely reference it.Second, the Object Dependency feature still shows obsolete rules that no longer exist in the system, including older generation rules that pre-date the Horizon Rules Engine. This creates confusion and reduces trust in the dependency data, especially when we are performing cleanup or impact analysis.There is also a suggestion in this thread to rely on Analyzer, but unfortunately this is not a reliable alternative. In multiple cases, Analyzer does not surface correct or complete dependency information.For example:In our Gainsgiht instance, The “X” field on the Person object is actively used

One of the challenges our organization faces has been determining how long in the case process it takes for a customer to start becoming frustrated.  With StaircaseAI’s ability to detect negative sentiment combined with it’s integration with Salesforce Service Cloud cases, I’d love to see the ability to do reporting based on the case opened date to the date of the detected frustration.  We currently collect this kind of data with CSAT surveys at case closure, but that doesn’t give us insight into the moment when sentiment starts to plummet.   We’d love to provide our support and engineering organization with data that shows customer expectations in order to set performance goals around those targets.  While I’m specifically talking about cases, I think it would be equally useful for other date based analysis.  I could see it being used for future opportunity tracking integration, escalation management processes, or even basic analysis of customer age and/or lifecycle stages.  

Hello!We have been in the process of moving to PX from another analytics provider and adjusting our flows to meet our internal and customer’s needs. One thing that our customers often ask for is recurrent usage reporting for their employees on our products. On previous providers this was fairly simple to do on a password protected externally facing page. On PX there is no external reporting functionality at all. Our work around was to create a pipeline to push the granular usage data into CS (no small feat) and use the Shared Spaces to make the reports externally facing. But come to find out there is no way for the end user to download the report?!This seems like a bit of an oversight, I recognize that not all reports shared with customers should have default download capability, but there should absolutely be an option in the UI to enable external download from the Shared Spaces.PLEASE add this feature!! Thank you!!

It would be amazing if the tasks generated from the AI Followup in Timeline could be defaulted to the logged-in user or another named role. We love that we can create tasks from the followup items but for each one the user has to add themselves as the task owner (its default owner is blank). Most of the time the person sorting through the list of followups from a meeting would be the person owning the tasks, so if makes sense (for our use case) that all tasks default to that user and they can set other users as task owners if needed.Thanks!

Has Gainsight considered the use-case for dynamic content over variants? There are some instances where it would be great to be able to have blocks of content that change within an email, where everything else stays the same. Dynamic content blocks could be referenced multiple times across many email templates.For example - the footer is localized for regional addresses. The same block would be used across all emails, and only need to be built with filters that are defined once. Instead, I have to create many duplicates of a variant, add the filters to each variant, even if all of the other content remains the same, it’s very inefficient. Given the restraint on the number of variants currently supported, I’ll run out quickly when I have both content and footer changes to account for regions and languages. 

I have run into scenarios where I need to log an email through gainsight assist but because of the files attached that are images on an email signature that are too large I can’t log the email. I have to forward the email to myself and remove the file attachments to log the email.Can we have an option to remove files? I know there is a ask for letting large files through, but what about just allowing us to remove the files or certain files? Can that be an option?

Hi,We're currently implementing Gainsight Communities and would love the ability to create a dropdown menu in the navigation bar for quick access to external resources like our partner portal, blog, etc.Right now, it seems that adding a dropdown with external links requires building a fully custom HTML menu, which doesn't dynamically adjust if we make changes to the community structure. This limitation makes it less flexible and harder to maintain.It would be great to have more user-friendly options to customize the navigation menu, especially with a simple dropdown for external links that can adapt to structural changes in the community.Thanks for considering this enhancement!

Hi all, I would be nice to be able to export an excel from one specific topic. By this i mean: List of all replies from one specific topic and see: who wrote what (name, mail address, customer number, reaction, rank) Why do i want this? For example: I have a topic on my community were people can apply for something. I want to have a list in excel so i can e-mail al of them And now i have to make a list manually and check over 100 accounts to get their mail address Takes a lot of time!

Is there a way to include conditional values/statements in body of the email journeys? As in if certain data points exist, then insert Y statement, and if another data point exists, then insert Z statement?Wanting to adjust a few lines of content in the same journey for each recipient based on a few parameters -- like does the recipient have Y trait, or do they have Y+Z trait

If the CTA belongs to a Success Plan at the relationship level, and the Relationship GSID is not automatically populated in the linked object.When configuring a linked object, the Admin can select a lookup field from the linked object, and this selection is intentionally restricted to Company-level fields.The selected lookup is used to establish the relationship between the CTA and the linked object, and Cockpit auto-populates this field during creation.Other fields are not populated because the current design does not support auto-population beyond the chosen lookup.Please enhance this to get the ability to select the relationship level field to get this auto populated in the linked object.   ​@AshutoshSingh

It is mentioned that by default, posts are moderated without user notifications and that our community team can notify authors via the Notify Authors button in the Control… but it does not do the same for when a post is approved and posted. Would love a way  to automatically notify the author when their post is approved and published with the AI Moderation Agent turned on

I have been testing the Community-to-case feature in the CC Salesforce integration as a potential workflow for routing community questions internally, and I discovered that after the case is created, the integration does not fill in the customer contact & account from Salesforce even if the community user is linked to a contact.  I verified with support that this is “working as designed.”  I get that there may be instances when the wrong contact is matched, but the amount of extra work required to manually add the contact after the fact makes this feature far less useful. Please consider at least adding an option to the integration settings to let customers decide whether or not they want to associate the contact to the case.