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Our customers would love to have the ability to search through the members database. For example: they are looking for other members within the same workfield of with a certain expertise, so they can easily get in touch with them of follow them. This feature would also be very helpfull to us as the community team: For example: we can filter members by expertise, get in touch with them, build relationships with them and stimulate user generated content We are a B-2-B software company. I am curious to see whether other (B-2-C) companies would also consider this feature as valuable.

Hi,Within the new Gainsight Home feature, it would be great if we could add aliases to the filter names so that our CSMs don’t get confused if there are two filters with the same overall name. I know this functionality already exists in the Horizon Analytics Report Builder, and it would be great to bring this functionality to Home. It looks like currently if I move my cursor over the filter, the path is explained, but I rather save this step for our CSMs and just have the filter explicitly state what it’s filtering.As seen below, filter C is referring to the CSM Name and filter D is referring to the Intel Services Rep name, but they both show as “name” and this will get confusing to our CSMs. Thanks! 

Right now, when an AI agent using the Gainsight MCP server calls the object metadata tool to inspect a field, it only gets back fieldName, label, dataType, and lookup/picklist info — not the field's Description or help text that we already fill in during field configuration.That's a real gap for anyone building AI workflows on top of Gainsight: the agent has to rediscover a field's meaning by trial and error, even when we've already documented it in the UI. Concrete example we hit: one of our custom lookup fields actually stores an external system ID rather than a Gainsight GSID — exactly the kind of thing a one-line field description would explain, but the MCP tool has no way to surface it.Reports already do this well — reportDescription flows through the report metadata tool when it's filled in. Extending that same pattern to field-level descriptions on objects would make MCP-based agents meaningfully more reliable, with zero extra admin effort beyond what's already being documented

Problem / Current stateWe're trying to make Community the one-stop shop for our customers — the single place they go instead of bouncing between the tech docs platform, the support platform and community itself. Today the only path to that is federated search because the tech docs and support platforms we use aren't native Gainsight integrations. So making their content searchable means our engineering team builds and maintains a custom API connection for each source. Every non-native source is another custom build and another thing to maintain — a hard bottleneck on the one-stop-shop vision.Why nowMCP is quickly becoming the standard way platforms expose their content and capabilities, and the platforms we use already offer it. That creates a real tension: investing engineering time into federated-search API builds means investing in an integration approach the industry is already moving past. Given how fast AI-driven search is evolving, Community should be leaning into the MCP approa

Sharing Groups are used to add data permissions to a group, including sharing i.e., analyze and distribute permissions to Gainsight users. But in Surveys, all references to these Sharing Groups mention “User Groups” which:Causes confusion Duplicates efforts maintaining groups (including if/when we apply criteria to dynamically manage groups)Can we either:Call a cat a cat - so reference sharing groups in Surveys and wherever we use sharing groups instead of calling them “User Groups” (because they are not) Better yet: merge sharing groups and user groups so we can manage data permissions and Gainsight permissions in one area of the platform 

Hi allReferencing this question: And because:[SPOILET ALERT]: we can’t force update Gainsight Home Identifying the rogue users is overly cumbersome  Asking support to force remove dependencies is really a waste of Support’s resources In what universe did it: Make sense for inactive users to create dependencies on Gainsight Home (especially where we can’t delete such users)? Make sense for active users to be stuck with old reports and old data → at best, it makes sense for them to decide if they want to see a report or another, but if a report is removed, it must be removed for them as well!  Make sense to not be able to force update layouts to all users: Notification settings for GS Home | Gainsight Community  (no, logging as them to force update Gainsight Home isn’t an option as figuring out who the rogue users are is cumbersome and chasing them to update is equally not helpful I’m turning the above question into an idea so we can get the upvotes going (for which I take 0 credit) bu

Hi,It would safe so much time if I would be able to login as any user on Staircase AI. Given there are 3 roles (Team member, Manager and Admin), I keep sending various enablement instructions to my team on e.g. how to update/maintain manual field, change stakeholder type (exclude, include), delete/add lifecycle event as a few examples. Documentation page does not go into that level of details to let me know what each role specifically can or cannot do. Hence, “Login As x “ feature would clarify any user permission questions and my users would be enabled much faster.Thank you.

Hi Team, In SFDC, We can build a report using the User Subscription object, which contains the manually subscribed or un-subscribed accounts info per user. End users can Follow to the C360 for an account from the C360 page in the upper left. They can also manually unsubscribe by clicking this option again. However, NXT UI doesn’t seems to have this functionality of reporting. NXT article: https://support.gainsight.com/Gainsight_NXT/Notifications/User_Guides/Setup_User_Notifications#Following_Customers_Manually SFDC article: https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Configure_Internal_User_Email_Notifications#Reporting_on_Subscribed_.26_Un-subscribed_Accounts

AI follow-up Timeline Activities for meetings and emails are currently posted on the Company only. As we fully work on the Relationship level, Relationship support is crucial to make sure the entries are being picked up in our processes.We currently have AI follow-up for meetings enabled. The idea is that CSMs manually reparent the Activities; unfortunately, this rarely happens in practice. This is also why we cannot enable automated email logging, as this will cause too many Activities that are wrongly tied to Company instead of Relationship.

Hi Team,Reaching out to you to request a new feature in Skilljar regarding Access Controls and Selective Publishing. Currently, we lack the granular control needed to manage lesson visibility on a per-lesson basis effectively. This feature will serve to give our admins better control over course content rollouts. Typically, this update should include the following capabilities: Admin-Only Lesson Visibility (Disable Lesson): The ability to disable or hide a specific lesson so that it is only visible to administrators on the backend and completely hidden from students on the frontend. Selective Lesson Publishing: The ability to selectively publish specific lessons within a course, making them visible to students only when we choose to make them active. This feature will be utilized by our admin team whenever we need to stage new content, archive older lessons, or keep certain materials hidden from students until the appropriate time.This functionality is needed for better course manage

I would like to request that all lists in the admin platform (for example Custom Pages) be sorted alphabetically (A-Z) by default. Currently, the lack of sorting makes it difficult to find specific items. Please apply this logic globally, as this usability issue exists in several different sections of the platform.

We’ve had Staircase rolled out for a while now, we do not need “New” to be listed on the tab of our C360 (it’s just plain incorrect!). Please can you remove this hard coded part of the UI?   

Some of our users have requested an option to switch the community itself to a Dark Mode. Most of these users enjoy listening to music on Deezer Web or via our desktop app, at night - and flicking a switch to make the colours of the community dark, would be a good addition 

Give Gainsight Customer Communities a framework for securely embedding dynamic community content and engagement experiences throughout a company's external .com ecosystem — product pages, support sites, documentation, developer portals, learning centers, blogs and other digital properties.Think of it as "Community Everywhere."The community remains the centralized, governed system of record for conversations, member-generated knowledge and engagement, while selected community experiences can be distributed wherever customers are already interacting with the brand.The Inspiration: Lithium ActiveCastLongtime community practitioners may remember ActiveCast, a capability in the legacy Lithium community platform.ActiveCast allowed organizations to generate JavaScript widgets that surfaced dynamic Lithium community content on external web pages. Rather than requiring every customer to visit the community itself, companies could bring elements of the community experience into other parts of th

Hi there,we are pretty excited about the upcoming new multi language features. As our content is 99% in German right now, we could imagine, that an integrated automated translation feature for the existing content would come really handy. That way, we could display the existing German content also to our international community, that we’d like to grow and not have to start from scratch.Google Translate or Deepl would come to mind for this purpose.Let’s see, if others would be interested in something like that, too.Best,Marcel 

I know this has been brought up before with no resolution.More and more of our community members + internal team members are asking for a mobile app to make it easier to access our community.This would be a great way to better compete with Facebook groups which has an app that makes it very easy to access. People are on their phones more and more so having a mobile app is very important.