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Hello,I previously had a permission bundle for “Playbooks Only” to let selected users Create and Edit Playbooks. This is no longer working with the update CTA Admin layout. Permission bundles does allow granting users Navigation Access to the Administration > CTA section, but this gives them far too much access and I’m not able to specify “Only Playbooks”. My Idea:Option 1: Allow permissions to the specific “Playbook” tab within the Administration Cockpit section.Option 2: Revert back to the old CTA admin layout! Thank you!

Hi Team, I have noticed that there is no current functionality (Unless i am unaware of it and if i am please let me know) to see who actually provided/marked an answer as best answer. In addition, there doesn’t seem to be any functionality on the control panel to stop users from marking their own replies to another persons topics as best answer.It is highly unlikely that someone who raised a topic has given themselves an answer to their own question, yet they have the ability to mark their own response as an answer. To ensure the use of this feature is done so correctly and that performance metrics are accurate I think it would be a good feature to have. To sum up:Build functionality to see the name of the user who marked an answer and not just the author of the marked answer.  Build functionality to stop a user marking their own reply as an answer on someone else or their own topic.

[Posting on behalf of Customer] Hi Team,Per current product behavior, it appears that there is no way to add a Company Person record between two existing tiers (short of replacing one direct report and re-building the map manually):https://share.zight.com/Kou5kYZd We have received feedback that it would be very helpful to have this ability, as it would save the time of having to re-build the map. Thanks! 

Our CSMs are creating Email Templates to be used from Group Send. They would like to use these email templates in Send Email from CTA.

Request: As an Admin or Community Manager we would like the ability to schedule a Conversation or Question post.I saw the idea submission for Product Updates, but this is specifically for the other new topic options.Internally we have a few different people responsible for posting on behalf of their department and would like the ability to schedule these out.

Hi everyone! I'm currently loving email to timeline, as it's helping us ensure that we're getting communication into the system! But we're running into users that aren't exactly staying up to date on reviewing their 'Drafts' in Global Timeline. So, I was wondering how are others managing the ensuring that their users are reviewing their 'drafts' sections? Ideally, I would like a report that the managers can review to speak with their teams - but I'm not finding where that would be stored... As always, THANK YOU! 🙂

The Company Merge tool is helpful, but if the accounts you are merging share the same name (a common occurrence for accounts that accidentally get double-created), it makes it hard to ensure you’re choosing the correct Master record for the merge.See this example:In the above example, I’m trying to merge two ACME Corp Company records. But, it’s not easy for me to know which one I should be selecting as the Master when they both share the same name.It would be more helpful if you showed the GSID in addition to the Company Name on the radio buttons to choose the Master record. This ensures there is no mistaking which one is the correct one to retain. 

AI Cheat Sheet has proven beneficial for many customers in its current state where it lives on the C/R360. However, as teams are continuing to look for efficiency gains using AI, it seems like a missed opportunity for Gainsight to not roll Cheat Sheet up to a portfolio-level/book-of-business summary. My vision for this would be the following:Gainsight Home AI Cheat Sheet Widget - using the same filters applied to the user’s Home page, AI Cheat Sheet would refresh with a portfolio-level summary, surfacing the most critical, need-to-know information for a user daily right on their home page. As a CSM, I might want to know the top 5 biggest risks across my book, renewals upcoming this fiscal quarter, upsell opportunities in flight, calls I have upcoming, action items I have coming due, and any key contact changes from my book. This would be useful to ICs, as well as to leaders for an AI-powered summary of where they should focus their time. AI Cheat Sheet <> Copilot parity - if chea

Gong recently released Smart Trackers, however these are not currently available in the Gong integration into the timeline. I am requesting that Smart Trackers are pulled into the timeline entry much like the keyword trackers are today.

Users have reported difficulty editing posts when an image is placed at the beginning of the content. Currently, it is not possible to easily insert text before the image, and the cursor may appear in a position where typing should work but does not respond. While images can technically be moved using the existing icon controls, this functionality is not intuitive and many users are unaware of it.The editor should support standard text editor behaviours, such as allowing users to place the cursor before an image and type, move the cursor to the start of the post using arrow keys, and reposition images more easily (e.g., with clearer controls or drag-and-drop). Improving these interactions would make the editor more intuitive and prevent users from needing to delete and re-upload images just to change the layout of their post.

Hi,We're currently implementing Gainsight Communities and would love the ability to create a dropdown menu in the navigation bar for quick access to external resources like our partner portal, blog, etc.Right now, it seems that adding a dropdown with external links requires building a fully custom HTML menu, which doesn't dynamically adjust if we make changes to the community structure. This limitation makes it less flexible and harder to maintain.It would be great to have more user-friendly options to customize the navigation menu, especially with a simple dropdown for external links that can adapt to structural changes in the community.Thanks for considering this enhancement!

We have approximately 15000-20000 active users who contribute in topics on a daily basis. It would be really convenient for them to have the option of spotting whether another user is already active/typing in the same topic. Especially handy for our Super Users who try and help as much as possible. Sometimes we'll type an answer even though someone else has already posted theirs, but we weren't able to see that the topic was already being processed by someone else. Related to this idea: Ability to see who else is working on a question or looking at a question in the backend, or see when someone is typing in the frontend | inSpired (insided.com)

With changing local laws and evolving community rules & regulations, it is necessary to edit the Terms & Conditions page at times. But currently it’s not possible to force all existing users to re-accept the T&C.Therefore we propose that the Terms & Conditions page gets an additional feature:When editing the page you get two options:Save T&C without noticing all registered users (e.g. when you only fix a typo or change some minor layout issues) Save T&C and make all registered users re-accept when they login the next time (e.g. when you add a new paragraph regarding data protection)If you choose the second option, then an overlay appears the next time an already registered users logs in or starts a new session in the community, providing a link to the Terms & Conditions page and forcing the users to accept before they can continue.

Developer communities on Gainsight Community frequently need to share SQL queries as part of discussions, tutorials, and peer support. Currently, posts containing SQL syntax are blocked on submission due to WAF security rules. This is causing our users to lose their work mid-post with no clear explanation.Enabling SQL snippets to be posted reliably would be a meaningful improvement for any customer running a developer or data-focused community. Closing this gap would help Gainsight better serve the technical community segment and improve member retention and engagement for those customers.

It would be fantastic to have a production ready URL before publishing content live. The current preview, includes preview and a few other things that means you can’t reference the URL in other content until pushing the content live. This post provides a workaround, but that is prone to manual error, typos, and a bunch of other issues. Please provide a better way to do this. 

I often find myself exporting to Excel in order to "bucket" values in reporting - kind of like creating a categorization on the fly like you can in SFDC Reporting.  Would be great to do this in Reports 2.0.