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Salesforceによるセキュリティ勧告に関して、12/5までの情報をまとめております。​​​​最新の情報は以下よりご確認ください。本記事の日時は米国時間で表記しています。 ◆ 2025年12月5日アップデートQ: Mandiant のレポートは全顧客向けに提供されますか？ それとも個別に依頼する必要がありますか？A: Mandiant のレポートについては、エグゼクティブサマリー（要約版）を、ご希望のお客様に提供いたします。なお、このレポートは Gainsight 契約に基づく機密保持条項に従って提供されるものであり、Gainsight の書面での承諾なく、お客様組織外へ配布することはできません。Q: RCA（Root Cause Analysis / 根本原因分析）には何が含まれますか？A: RCA には、検証済みの調査結果が含まれます。現在の証拠では、Gainsight に保存されている顧客データへのアクセスは確認されていません。Mandiant と CrowdStrike は、Gainsight の各製品ラインを対象にその点を確認済みです。Q: フォレンジックレポート（Mandiant報告書）は自動的に提供されますか？ それとも依頼が必要ですか？A: ご希望のお客様には、Mandiantレポートのエグゼクティブサマリーを提供いたします。こちらも、Gainsight 契約における 機密保持条項に従ってのみ提供され、Gainsight の書面による承諾なしに外部共有することはできません。Q: Gong や Zendesk など、Salesforce 以外のコネクタの再有効化はいつになりますか？A: これらのコネクタは、Salesforce コネクタが復旧した後に順次再有効化される見込みです。Gainsight は各ベンダーと連携していますが、最終的な再開時期はそれぞれのベンダーによる独立したセキュリティレビューに依存します。Q: “復旧は数日単位”という見立てに対する確度はどれくらいですか？A: Gainsight としては、復旧は数日の目処になると考えています。しかし、最終判断と復旧タイミングは Salesforce によって決定されるため、Gainsight から正確な時期を確約することはできません。 重要事項（IMPORTANT NOTE）◆2025年1

掲題の通り、 Gainsightの分科会である組織設計分科会の第3回目を開催したいと思います。 各社の組織の成り立ち、変遷、KPI設定の背景、課題などを深掘りし、相互理解を深めるディスカッション形式で実施たいと思います。今回もGainsightさんのオフィスにて、オフラインで議論できればと思っております。 発表者は会につき2名として、・発表　5~10分・ディスカッション 20~25分くらいの持ち時間で2名ずつ実施していければと考えております。アンケートにてぜひ「発表しても良い」の回答をお願いします。 また、CS組織の話になるので参加推奨はマネージャー以上とさせていただきたいと思いますが、それ以外の方で議論を聞くだけの参加についても歓迎です（アンケートに回答項目を用意しております。）https://forms.gle/UzTBkwR5a3hm4x787 

I think the answer is no, but I need to confirm. Previous colleagues created some API keys for integrations into various business systems (ex. Snowflake, Tableau, etc). They have not logged-in as an Admin in Control for 3+ years. We’ve kept them active as a seat on our team because we thought they needed access for those integrations. But it turns out the ETL pipelines are just using the API keys created by that user. Will deleting, deactivating, and/or removing from the Admin team impact the API keys created? 

We are new to Skilljar and Articulate Rise. We have some very lengthy SCORM content created in Rise that is organized with sections and lessons, but we find that when updates to the content is required, we have to replace the SCORM file and it forces existing learners to start over. What is the best way to handle this. Is it an industry practice to not put all the content in one SCORM but to use multple SCORM packages in a course structure in Skilljar so that progress is not reset?

Hello Beta Testers, As part of our closed beta group, your insights and experiences are crucial in refining new dashboards to better serve your needs. While the KPIs remain the same in New and Old Dashboards, the new dashboards offer enhanced user experience and additional functionalities designed to make data analysis more intuitive and efficient. We would love to hear about your engagement with these new features and your overall impression of the New dashboards.Here are some important areas where we seek your insights:Ease of Use: How easy do you find it to navigate the new dashboards? Are there specific areas where you struggle? Feature Usage: Which new dashboard features do you use most frequently? Are these features meeting your needs, and how do they enhance your overall experience with the tool? User Experience: How would you describe the navigation and usability of the new dashboards compared to the old version? Do you find it easier or more challenging to access the informati

Hello, we are considering using the Salesforce Unified Knowledge integration to essentially allow federated search on our Gainsight CC knowledge base from within Saleforce Cases and Salesforce Community/Experience. Has anyone done this particular integration before?We are curious about the degree of difficulty in setting it up and maintaining it, as well as how smoothly it functions. 

Is there a way to pin a pdf document in a Private Group, that’s not done through a post or discussion?  

Hi folks, This is our “create new topic” page.See the element on the right?I set this up a while ago and I want to replace it with something else, and I cannot find the settings anywhere.I Could not find it under /settings/widgets (Customization → Sidebar) I thinkkk this was an HTML code we set up? Or is it rather in the CSS or Third-Party Scripts?Does anybody know?  

Hi everyone, I wanted to change the logo that appears on my profile picture (image for reference attached below). It is the one that shows all users that anyone with this logo is an internal team member/from the company. We have a dedicated custom role attached to this, which is manually assigned by us when the new user registers, and when assigned as ‘Team’ for example, this logo then appears on their profiles.  I’ve already changed the specific team badge to our new logo but this one doesn’t change and I cannot find the right settings for it. I believe it’s not added via the standard approach in Control. Could you please guide me if any of you have also enabled something like this for your communities?

hi all, anyone not receiving notifications when @mentioned in a timeline? 

We just launched our community to the first of 5+ products: community.bonterratech.com as I am preparing the migrate content for our second product, I am examining how we can filter sections of the site that you cannot control the visibility for. For example, when a user from Product 1 logs in they will only see Community + Articles for Product 1 because I am able to set permissions at the Category level for Product 1 custom role. But, Events, Product Updates and Product Ideas do not allow for permission settings of certain content based on a custom role so I have to expose all of the content to all of the different product users. With 4+ event types and 5+ products on the same platform, I’m running into the issue of having a LONG list of event types because I am having to use the Product Name + Event Type to allow users to be able to sort to see what they need to see. Am I missing another way to do this? is there a way to filter/sort on Events based on a second layer of filters that I

Hello there!I just started making an image template for articles but found  different aspect ration between two post types.   Do we know why the ratio is different? And can I set the Event image specs to the same ratio as the Article image specs?Article = 1440 x 640Event = 600 x 300