CS Ops & Gainsight Admins at Pulse 2023: Know-Before-You-Go!

  • 20 April 2023
  • 5 replies
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CS Ops & Gainsight Admins at Pulse 2023: Know-Before-You-Go!
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  • Gainsight Employee: ACE
  • 550 replies
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If you’re in CS Ops or are a Gainsight Admin, here’s how to get the most out of Pulse 2023!

GET AMPED BEFORE YOU EVEN GO

  • The All About Pulse area is already in action, with speakers introducing their sessions. Comment on the ones you’re most looking forward to, and even ask questions.
  • Dive into the #pulse channel in Gainsight Global Admins Slack

TUESDAY

  • Advanced Admin Training at Pulse Academy Live. Register to get hands-on training on the new Horizonized Rules Engine, advanced functionality in Reporting, and Adoption Explorer.

    Figuring hard stuff out together, at Advanced Admin Training last year

     

  • Gainsight Admin Happy Hour
    We’re reprising the huge success of last year! Same place! Same vibe! Get together with the only other people in the world who can appreciate an elegant Bionic Query.  5:30-7:30pm on Tuesday. Black Hammer Brewing Company, 544 Bryant St (Only a 10 min walk. Don’t go to the location that’s a 45 min walk!) No registration required. Drinks and appetizers are on Gainsight.

    Calm before the storm
    Happy Hour shenanigans

CS OPS CLUBHOUSE

A dedicated space for CS Ops folks to find each other, located right next to the breakout rooms. You’ll find networking all day, plus a gut-level contentment that you could ask literally anyone who’s there about prioritization, data, change management, or whatever other Ops topic is on your mind these days.

Cozy vibes at last year’s CS Ops Clubhouse

CS OPS FAMILY BREAKFAST

In honor of Gainsight’s brand new CS Ops Training & Certification, breakfast will be hosted by the lead force of nature and knowledge behind the program @matthew_lind, and Gainsight’s own Director of CS Ops @kendra_mcclanahan. Come to the CS Ops Clubhouse 7-8am, and food will be served on location -- no need to pick up breakfast in the all-attendee buffet. No registration required. 

  • Wednesday’s Conversation: How to get the most out of Pulse
  • Thursday’s Conversation: What’s your most fiendish challenge or tantalizing opportunity?

GAINSIGHT ADMIN COACHING ROUNDTABLES

Repeating another success of last year, we''re creating an opportunity for Gainsight Admins to come away with customized, tactical coaching from an expert admin. Plus, you''ll meet fellow admins who you can feel comfortable connecting with in the future. Limited seats; registration required. Also will occur in the CS Ops Clubhouse. All info here:

Registration is full -- the waitlist is open!

An admin roundtable last year, led by the incredible Todd Massey

CIRCLES OF SUCCESS

If you aren’t joining the lunchtime admin coaching roundtables, there’s another lunchtime event to check out: Circles of Success. This topic-focused networking is a perennial Pulse highlight for those who can secure a seat. Registration Full.

Circles of Success last year

BREAKOUTS

Let the FOMO begin! Start picking your breakouts. The agenda lets you filter by the CS Ops track (the “Location” filter). You could just set up shop in that room all day, but look across all the tracks, too. CS Ops touches everything in CS!

CS Ops Track last year

‘ASK THE EXPERT’ DESK

Gainsight technical experts will be on-hand to geek out with you about any conundrums or ideas that are on your mind.

GAINSIGHT GLOBAL ADMINS HAPPY HOUR

Gainsight admins have organized their own happy hour, bringing their meetups and Slack group into the real world! Wednesday, 7:30pm, Living Room Bar at the W Hotel

Details & RSVP

Gainsight Global Admins Happy Hour last year

GET SO, SO FIRED UP!! ?

Last year, I did a better job than ever before at capturing the lightning bolt of energy that Pulse gives CS Ops folks. Read, watch, and get amped!

 

 

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5 replies

Userlevel 7
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WOOHOOOOOOO

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I’m excited to meet all of you and put faces to the AI generated avatars 😏!

Userlevel 4
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This is SUPER helpful! GET SET GO ! 🙌🔥 

Userlevel 7
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Drum roll, please……

Here’s the link to RSVP for the Global Gainsight Admins “Happiest Hours” on Wednesday evening. 

https://www.meetup.com/global-gainsight-admin-group/events/293152777/

Be there. We need you to make the picture awesome!

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So excited to see all the Ops folks again!  Be sure to check out this session:

Client Success Operations is Scalable for Any Size Company and Is Like a “DANCE”!

May 17th from 4:15 PM-5:00 PM 

Track 5: CS Ops: Increasing Efficiency Through Operational Excellence (Level 2, Room 2018)

I’m honored to be @tonyaclemons guest to talk all things CS Ops at scale!

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