Expedition Luminate: How We Built It, Scaled It, and Made It a Gainsight Gamechanger
Join my colleague Alan and I at Pulse this year where we walk you through our process to build Luminate.
When Ideagen scaled rapidly, we also inherited a sprawling map to navigate: different platforms, different user bases, different data scattered all over the business, with no clear route through any of it. In this session we'll share the expedition we went on to make sense of it all, from the "monster of a task" we were handed, to the vision behind Ideagen Luminate, to the moment it was crowned a 2025 Gainsight Gamechanger. We'll also share where the map leads next.
Key takeaways:
- Our top 5 recommendations for boosting engagement and adoption across your own digital customer hub
- Why Gainsight CC can act as the spine of your digital customer hub, even when your e-learning lives in a third party tool, and how APIs make that integration work
- How we're scaling our AI tooling across the platform, from rapid response content creation to automating release notes and community content
- What's next on our roadmap: getting into pre-sales conversations, upskilling CSMs, and generating revenue from community engagement
Hope to see you there!