I’ll go! In no particular order, the things I’m most interested in discussing include:

• All things Journey Orchestrator
  • Migration plans -- how are you planning to use dynamic JO to your benefit?
  • Personalization without dynamic content -- solving for current limitations?
    (no dynamic content, no saved content blocks)
  • Solutions on optimizing send times (how to get timezones, location)
• Digital led scaled CS/CE/Onboarding
  • Personalization (signatures, OoO, covering OoO, etc.)
  • Languages (how do you solve for languages if auto-translation doesn’t work?)
• Best practices for CS + CC, CS + Skilljar
  • Feedback programs, user groups, etc.
• Surveys (currently use Typeform, would like to start incorporating Gainsight surveys)

FWIW, I’m in less of a CS-ops role, and more focused on Journey Orchestrator, Reports, Surveys, etc.

If anyone has any automations set up to connect Gainsight to Jira and/or Jira to Gainsight, I would love to discuss this with someone to see what other ideas folks have! We already have a JO program that creates tickets on a specific Jira board (happy to chat about how we’ve accomplished this), but wondering if there is any room for improvement here. We are just starting to build a flow that sends Jira ticket information to Gainsight, so any insights or “gotchas” on this would be great to chat about as well!

Scaleable solutions.

We’ve always battled huge number of products within GS and we do a decent job of it. However, there are always things missed and we try to avoid customization as much as possible. Curious with how others have theirs setup and what ways they use to make it scalable. 

Yes! Scaling with personalization is a constant balancing act for our team.

For me personally, my greatest hopes ‘n dreams are to find any folks who are creating GPTs for their CS team!

Where are my Gainsight PX people at?! I’m excited to learn more about how folks are using PX engagements for improved customer communication strategy and also measuring the user behaviors that matter. 

Come check out my talk about How Acquia uses the PX Product Mapper to Prioritize Design Decisions! 

@bostonjillian make sure you come to the Product Playground Lunch  and the KC Bot Roundtable with our Director of Product for PX.

Tagging a bunch of folks that I know are coming that are PX Customers :) Some are definite power users and others I want to drive awareness to networking opportunities that may only use our other products but want to lear more. Feel free to tag others you know are going!

If you’re in Digital CS, Product Marketing, Growth Marketing, Onboarding, Services - this is all for you!  

@ChetDeltek @maeve_o @mredwine @MelissaTerrell @alyssa.nguyen @cwhitley @shaunlittle @mdfoley4 @VarshaAhir @KateRobertson @dhebel @ChaseBMcVicker @edwin @william.davison @alylo 

All things JO, surveys, and digital...just to name a few. 

But in all seriousness, I would like to go deeper into GDPR and how organizations are creating connections across applications, the role of legal teams to review content, processes, and how this impacts the design of JO programs. 

I feel like our company is barely scratching the surface of PX so I mostly want to hear how others are utilizing PX. We’re running a bunch of initiatives within our Digital CS team to drive feature adoption and I’d love to see how we could level up these initiatives by leveraging PX. @Drake 

I am not currently a Gainsight user, but my company will be implementing and rolling out later this year.  What sessions should I be focused on?  I am a Manager of a team of Customer Success Managers.  We are responsible for QBR’s, Success Plans, Utilization and Adoption.  Separate teams handles Onboarding and Renewals.

We are using Gainsight’s “Write with AI” feature to help create perfectly customizable emails!

At Pulse, I would love to hear about operation team best practices, community led growth, and customer advocacy programs.

@AndrewKarr I’m speaking on the Wednesday at 3pm about a motion we introduced to catch our lowest adoption customers. It was one of the first motions we built out when we went live with Gainsight and is the foundation for a lot of our other frameworks within our Digital team. I’m biased but could be a good spot for inspo on how you could use GS tooling! Hope to see you there. 

@AndrewKarr Welcome! We’re so excited to have you join us.  Great recommendation @KateRobertson 

Make sure to check out the Agenda  page on Pulse website - we even have a section for a Dedicated Attendee Guide based on topics you’re most keen to learn more on!  

CSM Excellence is likely a great start for you but definitely take a look at the others shown there!  Make sure you download the Pulse App and register for your favorite sessions!

The Pulse 2024 mobile app is now available!  Search your iOS or Android app store for ‘Pulse presented by Gainsight,’ download the app, and log in with the name and email associated with your ticket.

• Install For Apple
• Install for Android

Need help? Email us at pulseus@gainsight.com