Presentation at Pulse 2024 - Fast Track to Excellence: Halving Onboarding Time While Achieving +80 NPS
Hi everyone,
On the first day and first session of Pulse EU 2024 I will run a presentation called: Fast Track to Excellence: Halving Onboarding Time While Achieving +80 NPS
In this session I will share what we did and what we learned in our project to make onboarding smoother and more efficient. If you have any input or thoughts on the topic, let me know and I may cover it in the presentation.
My goals is that you leave this session inspired and equipped with valuable insights on:
- Stakeholder Alignment and Engagement: Strategies for getting buy-in from both internal teams and external partners.
- Onboarding Journey Analysis: Identifying and smoothing out the rough edges in your process.
- Automation in Onboarding: Leveraging technology to enhance efficiency and consistency.
- Leveraging Gainsight: Tracking, measuring, and reporting on onboarding metrics.
- Integrating Systems for Transparency: Ensuring internal communication about customer status for seamless coordination.
- And even a bit of product and docs improvements ;)
Hope to see you at Pulse!