Pulse 2026: We Explored. We Learned. We Led.

Another Pulse is in the books. Two days in Las Vegas, thousands of post-sales professionals under one roof, and more ideas per square foot than any place has a right to contain. Whether you were there in person or caught the keynotes from home, here’s your recap!

🌎 Day 1 Keynote: Charting the Future of Retention

The opening keynote set the tone for the entire conference. ​@chuckg, ​@erica.kuhl and Ori Entis from Gainsight were joined on stage by leaders from IBM, Zendesk, and Okta to explore what they called the Intelligence Revolution, and what it means for every company trying to deliver customer outcomes in the age of AI.

The big reveal: a bold agentic vision connecting trusted infrastructure, deep customer context, and emerging AI capabilities to drive retention at a scale that wasn’t possible before. The session culminated in the first real look at what Retention as a Service could mean as an actual delivery model for post-sales teams.

▶️ Watch the Day 1 Keynote — 1 hr. 14 min.

🚀 Day 2 Keynote: Retention-as-a-Service Realized

Day 2 moved from vision to reality. ​@Brent Krempges, ​@chuckg, Samantha Murray, Marilee Bear, and Josh Schachter walked through major product announcements, live demos, and real-world use cases showing how AI agents, customer intelligence, and connected digital experiences are changing the way teams scale retention and expansion.

Arvind Jain from Glean joined for a conversation about what this shift looks like from the outside. Copilots, MCP integrations, prebuilt agents, next-gen digital engagement — it all came to life on stage.

▶️ Watch the Day 2 Keynote — 1 hr. 22 min.

💬 The Moments Between Sessions

Pulse isn’t just what happens on stage. It’s the hallway conversations, the Braindates, the expo floor debates, and yes, the puppies.

The official Pulse 2026 gallery is now live 👇

📸 Browse the Official Pulse 2026 Photo Gallery

📚 Missed a Session? The Library is Open.

Every session from Pulse 2026 is now available on demand. From AI roadmaps to CS operations to community and education, it’s all there.

📚 Explore the Full Pulse 2026 Session Library

🎤 Speakers From Our Community

Some of the most compelling sessions at Pulse 2026 were led by people you already know from right here. Before the conference, they gave us a teaser — now you can watch the full thing:

​Check out @kathleenorazio’s session recording here!

How to scale a multi-product, global community without adding headcount or sacrificing the member experience.

Check out ​@mirka’s session recording here!

Every CS team has customers who are important but hard to place — not quite strategic, not quite long-tail. This session tackled the mid-tier gray zone head on.

Check out ​@boblondon’s session recording here! 

A workshop that put attendees’ listening and critical thinking skills to the test against an AI chatbot — practical for ICs and leaders alike.

💬 Keep the Conversation Going

The energy from Pulse doesn’t have to stop here. We want to hear from you - share your biggest takeaway, the session you’re already planning to rewatch, or the connection you made that you’re most excited about!
 

Pulse 2026 was one for the books, thanks for being part of it! Now let's keep the conversation going right here where it started