Back by popular demand, we're bringing back this high-impact event we've successfully hosted for the past three years—exclusively for Gainsight Admins.
Join a small-group roundtable led by one of six expert Admins from our amazing CS Ops Product Council. These seasoned pros will offer tactical, personalized coaching and share real-world insights. You’ll also connect with fellow admins in a setting designed to spark collaboration and future peer support.
Each roundtable is capped at 5 participants to keep the conversation focused and valuable. Registration is required and limited to Pulse-registered attendees. You may attend one roundtable only—helping us open the door for more Admins to benefit from this experience.
Event Details
Date/Time: Wednesday, 12:30–1:30 PM & Thursday, 1:00–2:00 PM
Location: CS Ops Clubhouse
️ Note: Lunch will be served in the Clubhouse. You’ll have 30 minutes free before and after your session.
Check out some quotes from participants’ feedback in previous years!
- “It was fabulous to be connected to such a smart group. Gunjan did a great job connecting all of our challenges. She gathered info ahead, had us share in person, and kept referring back to on our different approaches. Don’t change a thing- that was great!”
- “Being able to collaborate with other admins working through the same successes and failures as us was incredibly helpful!”
- “Overall loved the concept and the conversation. I am optimistic I will be joining next year!”
- “I really enjoyed the roundtable and would love to do it again next year.”
Note: We'll fill the roundtables first-come-first-served, based on your rankings. Then, we'll email you with your assigned roundtable, along with day and time.
| Topic | Admin Host |
|---|---|
| Leveraging 'At-Risk' Success Plans to Strengthen Risk Management in Gainsight |
 @spencer_engel
|
| Winning with Digital CX: Lifecycle Journeys & the Admins Who Power Them |
 @dayn.johnson |
| Metrics That Matter: Optimizing Functional Dashboards in Gainsight |
 @keith_mattes
|
| Optimize Prime: Using Scorecard Optimizer on Evergreen Accounts |
 @kalebyurchak
|
| Laying the Foundation Early: Sustained Adoption from Sale to Scale |
 @Harika Singadi
|
| Revving up Customer Success: AI Takes the Wheel! |
 @Revant_Amingad
|
this is always my favorite offering at Pulse!! A can’t-miss. Looking forward to it!