Hi Everyone - I’m excited to share that I’ll be speaking at Pulse Europe this week!
My session — “Beyond the Score: Turning Customer Health Into Strategy” — explores how we at hyperexponential built a health score that does more than track wellbeing… it actually drives Customer Success strategy.
I’ll be covering:
👉 How to structure your score around true customer outcomes
👉 How to make every metric measurable and actionable (no “so what?” data)
👉 How to combine data, context, and human intuition to guide real strategy
A health score only matters if it drives action — and I’ll show how we made that a reality.
📅 12th November | 4:30 PM | Pulse Europe
Would love to see you there and hear how others are bringing their health scores to life too!
Thanks all,
James
