Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Growing and Optimizing Net Revenue Retention'. What did you find the most inspiring?
Net Revenue Retention is not just a customer success metric. It is now a metric that drives company valuations and market cap. Hear from leaders who will provide tips on how to plan and execute cross-functionally to improve NRR.
Harrison (
Wednesday, 17th Sessions
7:00-8:00am Breakfast
8:00-9:45am Opening Keynote
10:15-11:00am The Evolution of a CS Organization From Churn Fighter to Cross-Selling
Erika Tornice - VP of Revenue - Sales & Customer Success
11:15-12:00pm How to Improve NDR: 4 Focus Areas That Will Improve Your NDR
Jeremy Evans - Global Vice President - Quora
12:00-1:30pm Lunch
1:30-2:15pm Sales & CS: The Intersection of Durable Growth
Kelly Dehart ,
Easton Taylor ,
2:30-3:15PM Tailor Customer Success to Break Away from the Pack
John O’Melia - Chief Customer Officer - ContentSquare
3:45-4:30pm Expanding the Playbook: Creative Levers to Optimize Net Revenue
Toyan Espeut - Chief Customer Officer - Apptio
Thursday, 18th Sessions
7:00-8:00am Breakfast
8:00-9:15am Opening Keynote
9:45-10:30am Do you Really Want a ‘Sticky’ Customer?
Sangeeta Chakraborty - Chief Customer Officer - Miro
10:45-11:30am Making Customer Success the Key Growth Engine
Biju Bhaskar - SVP Business Transformation - Thomson Reuters
11:30-1:00pm Lunch
1:00-1:45pm Onboarding Blind Spots Crashing Your Adoption? Gainsight for Project Governance
Eric Mohamed - Senior CSM - Plex Systems
2:00-2:45pm What the &%^! Is Customer-Led Growth? The Only Path Forward in a Hard Economy
Chris Hicken - Co-Founder & CEO - ‘nuffsaid
3:00-4:30pm Closing Keynote
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