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TRACK: GROWING AND OPTIMIZING NET REVENUE RETENTION

  • 28 June 2022
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TRACK: GROWING AND OPTIMIZING NET REVENUE RETENTION
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Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Growing and Optimizing Net Revenue Retention'. What did you find the most inspiring?

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Net Revenue Retention is not just a customer success metric. It is now a metric that drives company valuations and market cap. Hear from leaders who will provide tips on how to plan and execute cross-functionally to improve NRR.


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Harrison (@whavisto)  and I are excited to be in a room with you all in a few days! Here are the sessions in order, by day for this track for easy access, along with the speakers Linkedin page for reference.


Wednesday, 17th Sessions

7:00-8:00am    Breakfast

8:00-9:45am   Opening Keynote

10:15-11:00am   The Evolution of a CS Organization From Churn Fighter to Cross-Selling 

Erika Tornice - VP of Revenue - Sales & Customer Success

11:15-12:00pm   How to Improve NDR: 4 Focus Areas That Will Improve Your NDR

Jeremy Evans - Global Vice President - Quora

12:00-1:30pm   Lunch

1:30-2:15pm    Sales & CS: The Intersection of Durable Growth

Kelly Dehart , @kdehartgainsightcom  - SVP, Sales & Acct Management - Gainsight

Easton Taylor , @easton_taylor - VP of Customer Success - Gainsight

2:30-3:15PM   Tailor Customer Success to Break Away from the Pack

John O’Melia - Chief Customer Officer - ContentSquare

3:45-4:30pm   Expanding the Playbook: Creative Levers to Optimize Net Revenue

Toyan Espeut - Chief Customer Officer - Apptio

 

Thursday, 18th Sessions

7:00-8:00am    Breakfast

8:00-9:15am   Opening Keynote

9:45-10:30am   Do you Really Want a ‘Sticky’ Customer?

Sangeeta Chakraborty - Chief Customer Officer - Miro

10:45-11:30am   Making Customer Success the Key Growth Engine

Biju Bhaskar - SVP Business Transformation - Thomson Reuters 

11:30-1:00pm   Lunch

1:00-1:45pm  Onboarding Blind Spots Crashing Your Adoption? Gainsight for Project Governance

Eric Mohamed - Senior CSM - Plex Systems

2:00-2:45pm   What the &%^! Is Customer-Led Growth? The Only Path Forward in a Hard Economy

Chris Hicken - Co-Founder & CEO - ‘nuffsaid

3:00-4:30pm   Closing Keynote

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