Hey everyone 
— Un]Churned the no. 1 podcast about customer retention is back!
We’ll be dropping new episodes every week, hosted by Josh Schachter (SVP & GM of Atlas at Gainsight) with a rotating lineup of guests. You’ll hear from a lot of different voices and get to see a lot of unique perspectives.
This thread is where we’ll keep the conversation going:
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So, what’s Un]Churned about?
Retention is the new growth – and AI is rewriting the rules.
Retention is the new growth – and AI is rewriting the rules. Building on years of episodes Josh and team created, we want Un]Churned to still be the go-to podcast for customer success and retention leaders — the folks who own what happens after the sale and know growing customers matters as much as closing them.
Josh and the roster of upcoming guests will dig into how teams are scaling smarter, what AI agents really mean for CS, and how to redesign the customer journey for lasting impact. If you’re testing automation, questioning the old post-sales playbook, or trying to drive more value with less, you’re in the right place. Because AI won’t fix churn… but these conversations just might.
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