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CaeciliaHemmerich
Contributor ⭐️⭐️
October 30, 2023

Unlocking the Secrets of Digital Customer Engagement: Join Me at Pulse 2023 in Amsterdam!

  • October 30, 2023
  • 11 replies
  • 503 views

Hallöchen, fellow enthusiasts of the digital age :) 

I’m thrilled to announce that I’ll be on stage at Pulse EU 2023.

In today’s resource limited and data overloaded world, mastering the art of digital customer engagement is the key to treat all your customer like top-tiers. My talk is your exclusive ticket to learn how we at SAP Signavio created our digital customer journey.
 

Why You Should Join:

  • Insider Insights: I’ll be sharing our resources and templates, leaving you with actionable strategies to leverage your digital customer journey.
  • Scalability made easy: You will learn that Gainsight can act as perfect base to create meaningful digital experiences.
  • Learn & Failure: To give you a smooth start I will share learnings & failures with you faced within the last three years.  

Save the Date: Wednesday, 15/11 at 10:50 @Support Module Room

Stay tuned for more sneak peeks, downloadable templates, and compelling content during my talk.

See you at the session!! 

[Register here: Scalability Powered by Automated Digital Customer Journeys]
 

 

11 replies

revathimenon
Gainsight Community Manager
October 30, 2023

Thank you for sharing this with us! @CaeciliaHemmerich 

Such a key topic - i can already see a house full for this one.

Where focus goes, energy flows.
mbond
Contributor ⭐️⭐️⭐️
October 30, 2023

It's gonna be 🔥 ! Very much looking forward to your speech!

vishkatti
Gainsight Employee ⭐️
Gainsight Employee ⭐️
October 31, 2023

Definitely exciting news for everyone attending Pulse! Looking forward to this awesome session @CaeciliaHemmerich 😊

"When you change the way you look at things, the things you look at change"
Sruthimalla
Gainsight Employee ⭐️⭐️
November 2, 2023

More than excited for this, looking forward to all this amazing content @CaeciliaHemmerich 🙌

Sruthi Malla , Principal strategist Digital CS , Gainsight
aiprakash
Gainsight Employee ⭐️
Gainsight Employee ⭐️
November 6, 2023

@CaeciliaHemmerich Journey Orchestrator is a centre for automated communications, I can't wait to listen to amazing content. Excited...😀

Aarti Prakash - Client Outcomes Manager
CaeciliaHemmerich
Contributor ⭐️⭐️
November 13, 2023

Dear Community, please download our mailing templates here: 

↪ DOWNLOAD MAILING TEMPLATES

 

 

Thanks a lot for your interest and for joining the session 💛 Sincerely,  Cäcilia

Cäcilia
aiprakash
Gainsight Employee ⭐️
Gainsight Employee ⭐️
November 28, 2023

@CaeciliaHemmerich Which 3 important datapoints do you collect to pro actively reach out to your customers?

Aarti Prakash - Client Outcomes Manager
CaeciliaHemmerich
Contributor ⭐️⭐️
November 28, 2023

Dear @aiprakash, it really depends on the mailing itself. Is there a particular mailing where you would like to know the datapoints that we collect? Thank you and best, Cäcilia

Cäcilia
aiprakash
Gainsight Employee ⭐️
Gainsight Employee ⭐️
November 28, 2023

@CaeciliaHemmerichespecially for people who are not regularly interacting or whose adoption has decreased.

Aarti Prakash - Client Outcomes Manager
CaeciliaHemmerich
Contributor ⭐️⭐️
November 28, 2023

Our main indicators are the following ones: 

If,….

  • License assignment < a certain threshold
  • License usage < a certain threshold
  • Not live yet = have not connected the solution
  • Health Score < 50

Then send out customer adoption mailing. 

Hope that helps. Best, 
Cäcilia

Cäcilia