With the patch release on March 23rd, custom rules that hit the maximum record limit will fail. The limit is capped at 200k records per rule run. Currently, the rule succeeds even if there are more records in the source, but it just picks up the first 200k records. 





The Gainsight support team will reach out to you within the next couple of days if you have any rules that exceeded the limits in the last 30 days. Gainsight will be increasing the limit to 500k in a staggered manner in the weeks following March 23rd.





In the meantime, recommended steps for the rules admin:

1. Identify if your rules might fail in the near future - glance through the execution history to see the no. of records processed. If it is closer to 200k, and it continues to grow, then there is a good chance it will eventually hit the limit and fail.
   
   
2. Create a bionic rule and retire the custom rule. Read more about bionic rules here.
   
   
3. If your rule was hitting the limit, then immediately after the increase in limits you can expect a change of behavior, eg. more than usual # CTA's are created. 

The same limits are applicable to Copilot powerlist too. The outreaches that has powerlist refresh which hits the limit will start failing...





We regret the inconvenience caused due to the limits and assure you we are working towards higher limits and robust notification when the limits are hit.