Hey Everyone!
How many times have you been blindsided by a customer churning?
If the answer is anything higher than 0, I have some tips for you.
If you know anything about me you know that I'm obsessed with knowing everything about our customers. I dive into Slack channels, read every survey (yes, every single one), and even listen to customer call recordings like they're a true-crime podcast (and if it's a churn call, they really are!). And yet, somehow, churn still sneaks up like a bad plot twist. But, recently, I've found a way for AI to connect the dots faster than I ever could on my own. It's been a game changer for me with my busy schedule to still have the ability to know everything about our customers without drowning in data. So naturally once I had this ah-ha moment, I had to document what I've been doing.
That's why I wrote this guide.
Customer Success shouldn't feel like detective work—we should know when a customer is on the edge before they hit us with the dreaded "we need to talk" email. AI is changing the game, and I'm sharing exactly how I'm using Staircase AI at Gainsight to finally eliminate blind spots, predict risk, and make CS feel human again.
If you're customer obsessed like me but still struggle with surprise churns, check my guide and let me know what you think or how AI is helping you become more knowledgable about your customers and preventing churn too.