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Frank
Frank
Product Guru
December 5, 2017

How To Edit a Badge

  • December 5, 2017
  • 14 replies
  • 863 views

Suppose you’ve completely changed your mind about one of your badges. It happens. You found a gif that expresses your original badge idea in ways you couldn’t possibly have imagined. Luckily, it’s really easy to edit an existing badge.
 

How To Edit Badges

  1. Go to Control → Gamification → Badges → Edit.
  2. Change as many details of the badge as you’d like (the rules, the image, anything!)
  3. Save your changes.

 

Changing the rules or activity status of the badge won’t remove the badge from any community members who’ve already received the badge.

    14 replies

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    Julian
    Julian
    Gainsight Employee ⭐️⭐️⭐️
    June 19, 2020

    It is unfortunately not possible to delete Badges: If you don't want to use a Badge, it is best to “deactivate” a Badge by setting it to "manual”.

    As far as I remember, deleting Badges was not added as deleting Bades from this page would also result in deleting the Badge from all users that received it. This could damage your user sentiment and be a challenge for you to restore. But maybe @daniel.boon can add some more background to this.

    Do you have a lot of Badges which were never used and they are now clogging up your list? Then the support team should be able to help you and get them deleted completely.

    I follow my nose, it always knows
      daniel.boon
      daniel.boon
      Helper ⭐️⭐️⭐️
      June 19, 2020

      I think deleting badges is absolutely a valid use case, even if you’re going to remove it from users who received it (as long as you communicate well to these users).

      It’s also possible to manually revoke badges from individual users. We haven’t prioritised deleting badges since usually the workarounds are enough (make the badge manual), but it’s something we’d like to get around to eventually!

      inSided product alumnus
        Julian
        Julian
        Gainsight Employee ⭐️⭐️⭐️
        June 19, 2020

        Thanks for clarifying! :)

        I follow my nose, it always knows
        Fescholz
        Fescholz
        Contributor ⭐️⭐️
        June 19, 2020

        I don't have a lot of badges I was just cleaning up a few old ones :) 

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