Assistance Needed: How to Add New Instructors for ILT Event Sessions

Forum|Forum|1 year ago
January 8, 2025
2 replies
80 views

I have thoroughly searched both the Community resources and Gainsight University but have been unable to locate instructions on how to add new instructors so they are available to select in new ILT Event Sessions.

Could you kindly point me to these instructions or provide guidance on this process? Your assistance would be greatly appreciated.

Thank you in advance for your help!

Sheri Fogg

Best answer by sfogg1234

Hi @lisa.mirth! Thank you so much for your response. I have figured out the issue. She was added before learner name was required and never added her name. I added that to her profile and she is now showing up in the list.

lisa.mirth

Gainsight Employee ⭐️⭐️

Hi Sheri, when setting up Instructor Led Courses, the list of instructors is sourced from your Gainsight CE Personas. Personas of Managers and Admins should be available to assign to ILT courses. Here’s a doc on adding personas:

https://support.gainsight.com/ce/Getting_Started/User_Management_and_Groups/Adding_Admins_Managers_or_Learners

I hope this is helpful,

Lisa

sfogg1234AuthorAnswer

Helper ⭐️

Hi @lisa.mirth! Thank you so much for your response. I have figured out the issue. She was added before learner name was required and never added her name. I added that to her profile and she is now showing up in the list.

~S. Fogg~

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