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daniel.truman
daniel.truman
Helper ⭐️
Sep 6, 2024 3:36 PM UTC
Solved

CE: Accessibility settings in CE

Is anyone aware of any way to add captions to videos in CE? We have some users who are hard of hearing and if this is possible it’s not obvious how to enable it.

marekkoszlak
marekkoszlakAnswer
Gainsight Employee ⭐️
Sep 9, 2024 1:35 PM UTC

Hi Daniel, I’m a Product Manager working on Gainsight CE and really appreciate you sharing this! This topic has been top of mind for me recently and I do have some exciting news. I have reached out to you by email about early access to a feature that should help you accomplish what you brought up.

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5 replies

daniel.truman
daniel.trumanAuthor
Helper ⭐️
Sep 6, 2024 3:40 PM UTC

I’ve found a way to manually add captions - https://support.gainsight.com/ce/Getting_Started/Course_Management/Self-Service_Video_Captions_Upload

 

 

But is there any way to automatically generate these, like you might see with other platforms?

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marekkoszlak
Gainsight Employee ⭐️
marekkoszlakAnswer
Gainsight Employee ⭐️
Sep 9, 2024 1:35 PM UTC

Hi Daniel, I’m a Product Manager working on Gainsight CE and really appreciate you sharing this! This topic has been top of mind for me recently and I do have some exciting news. I have reached out to you by email about early access to a feature that should help you accomplish what you brought up.

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    Emily44723
    Contributor ⭐️
    Dec 2, 2024 8:36 PM UTC

    Hi ​@marekkoszlak - is the option to automatically add captions to videos live for all clients now to add to their courses?  And if so, could you please point me in the right direction to get these activated in our training academy?

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    marekkoszlak
    Gainsight Employee ⭐️
    marekkoszlak
    Gainsight Employee ⭐️
    Dec 3, 2024 9:01 AM UTC

    Hi Emily! Yes, the captions generation feature is available for all customers. You can find the step-by-step instruction how to use it in this support article: Self-Service Video Captions Upload. Currently, the captions need to be generated for each video individually.

    Please let me know if this fully answers your question.

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      Emily44723
      Contributor ⭐️
      Dec 3, 2024 6:31 PM UTC

      Thank you ​@marekkoszlak  - success!  Just one follow up question - is it possible to adjust our settings for the captions to automatically appear on videos, versus having the user click on the ‘cc’ icon on the bottom right for them to appear?

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