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CE: Search logic within CE

  • June 11, 2025
  • 2 replies
  • 29 views

Alistair FIeld
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We have search enabled within CE but are getting feedback about poor results.

We received some feedback from end users

"The Search filter in Lexia Academy is very sensitive... for example: when searching "powerup student experience" it did not return the result "PowerUp Student Program Experience.""

As you see below the returned result is NOT the desired content and I have no idea why it is found at all.

 

Best answer by cdonargo

Hey ​@Alistair FIeld- Thanks for flagging this. We actually enabled a different search exerience for your instance to hopefully better field search results. Feel free to test it out and let myself or your CSM know of your results and input! 

2 replies

revathimenon
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  • Gainsight Community Manager
  • June 11, 2025

Hey ​@Alistair FIeld 

I’ve raised this internally to the team. I’ll loop back here or someone should get in touch with you soon.


cdonargo
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  • Gainsight Employee ⭐️⭐️
  • Answer
  • June 11, 2025

Hey ​@Alistair FIeld- Thanks for flagging this. We actually enabled a different search exerience for your instance to hopefully better field search results. Feel free to test it out and let myself or your CSM know of your results and input!