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Alistair FIeld
Alistair FIeld
Expert ⭐️
Jun 11, 2025 3:31 AM UTC
Solved

CE: Search logic within CE

We have search enabled within CE but are getting feedback about poor results.

We received some feedback from end users

"The Search filter in Lexia Academy is very sensitive... for example: when searching "powerup student experience" it did not return the result "PowerUp Student Program Experience.""

As you see below the returned result is NOT the desired content and I have no idea why it is found at all.

 

    cdonargo
    cdonargoAnswer
    Gainsight Employee ⭐️⭐️
    Jun 11, 2025 5:30 PM UTC

    Hey ​@Alistair FIeld- Thanks for flagging this. We actually enabled a different search exerience for your instance to hopefully better field search results. Feel free to test it out and let myself or your CSM know of your results and input! 

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    2 replies

    revathimenon
    revathimenon
    Gainsight Community Lead
    Jun 11, 2025 4:44 AM UTC

    Hey ​@Alistair FIeld 

    I’ve raised this internally to the team. I’ll loop back here or someone should get in touch with you soon.

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      cdonargo
      cdonargoAnswer
      Gainsight Employee ⭐️⭐️
      Jun 11, 2025 5:30 PM UTC

      Hey ​@Alistair FIeld- Thanks for flagging this. We actually enabled a different search exerience for your instance to hopefully better field search results. Feel free to test it out and let myself or your CSM know of your results and input! 

      Translate
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