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Contributor ⭐️
Jun 25, 2024 11:31 PM UTC

CSM Handbook/Playbook

Hello!  We are working on building out a CS Mgmt and CSM handbook/playbook that outlines our expectations on a daily, weekly, monthly basis as well as includes some best practices and what "good" looks like.  Do any of you have anything like this or any ideas that should be included?