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Hello Gainsight Community,

We just had a blast 🚀 listening to an enlightening episode of the CELab podcast, featuring Brian Oblinger, a wizard 🧙‍♂️ in the realm of community and customer education. The episode, "Community and Customer Education are Better Together," was like uncovering a treasure chest 🏴‍☠️ of insights on how merging these worlds can supercharge customer success and product engagement.

Brian stresses the importance of keeping our customer journey as smooth as a slide in a playground 🛝—no need for anyone to climb over the complex structure of our org chart! This message hits home 🏠 with us at Gainsight as we work magic ✨ to make our users' experience as seamless as pie 🥧.

Key Takeaways with a Sprinkle of Joy:

  • 🤝 Together is Better: Combining community efforts with customer education creates a super blend for enhancing customer experiences.

  • 🚫 No Org Chart Maze: Customers shouldn't need a map to navigate our services. It's all about creating one big happy path 🛤️.

  • 🔐 Easy Access: With our recently launched SSO capabilities, hopping between Gainsight products is as easy as jumping in puddles on a rainy day ☔.

  • 💡 Learning is a Party: Encouraging collaboration and community-driven challenges makes learning a festive event everyone wants to join 🎉.

  • 🌍 Community Power: Leveraging the wisdom of the crowd shines a light on the strength of our user community.

In light of these sparkles ✨, we're excited to showcase the leaps Gainsight has made towards a harmonious user experience, especially through our Single Sign-On (SSO) capabilities. It's about making every step in the Gainsight world a walk in the park 🌳.

Diving into Brian's wisdom was like discovering the secret to making every day at Gainsight a little more joyful 🎈 and connected. We're inspired to keep sprinkling bits of joy and collaboration across our platforms, making sure learning and community engagement is always a blast!

Dive into the Podcast Adventure: Episode Link on Spotify

Discover Gainsight CE Magic: Gainsight Customer Education

 

Let's continue to sprinkle joy, share knowledge, and grow together in our amazing Gainsight community garden 🌺.

 

What are your strategies surrounding Community And Customer Education?  Comment in the the thread below 👇🏼

 

Best,

 

Kat Kenny

CS Leader of Gainsight Emerging Products (CE, CC, and PX)

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