Skip to main content
Contributor ⭐️
February 24, 2026
Solved

Skilljar: How do I reach a staff member who is not responding to the ticket we have?

  • February 24, 2026
  • 2 replies
  • 60 views

I’m trying to get support and the staff member in question promised me a call, never joined it, and is not responding to my messages.

 

I have a bunch of questions on skilljar settings and I need help.

    Best answer by samanthahamlet

    Hey ​@mkaller!


    I’ll close this thread now that someone from Support has been in touch with you.

    Feel free to reply here again, should you need any further help in future 😊

    2 replies

    samanthahamlet
    Gainsight Community Manager
    February 24, 2026

    Hey ​@mkaller 

    I’m sorry to hear this, I have sent you a DM to get the details of your ticket number so that I can take this back internally and get you help at the earliest. 

    samanthahamlet
    Gainsight Community Manager
    February 25, 2026

    Hey ​@mkaller!


    I’ll close this thread now that someone from Support has been in touch with you.

    Feel free to reply here again, should you need any further help in future 😊