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Skilljar: How do I reach a staff member who is not responding to the ticket we have?

  • February 24, 2026
  • 2 replies
  • 31 views

I’m trying to get support and the staff member in question promised me a call, never joined it, and is not responding to my messages.

 

I have a bunch of questions on skilljar settings and I need help.

Best answer by samanthahamlet

Hey ​@mkaller!


I’ll close this thread now that someone from Support has been in touch with you.

Feel free to reply here again, should you need any further help in future 😊

2 replies

samanthahamlet
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  • Gainsight Community Manager
  • February 24, 2026

Hey ​@mkaller 

I’m sorry to hear this, I have sent you a DM to get the details of your ticket number so that I can take this back internally and get you help at the earliest. 


samanthahamlet
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  • Gainsight Community Manager
  • Answer
  • February 25, 2026

Hey ​@mkaller!


I’ll close this thread now that someone from Support has been in touch with you.

Feel free to reply here again, should you need any further help in future 😊