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kendallg
Contributor ⭐️
October 27, 2026
Question

Student Manager Progress

I’m curious to know how are other companies managing Student Manager Requests? I have approximately 2,500 customer groups, and they want visibility into their students' progress. I don’t want to give them access to do any enrollments and I wish there was a way to pull reports for the whole group using this, rather than just individuals. How to other people handle similar requests and be able to scale these requests long term?

    1 reply

    cbarbosa
    Contributor ⭐️
    October 27, 2026

    A few things to help you think! 

    • We give them access to enroll people 
    • We funnel all requests through Customer Support 
      • On one of the catalog pages, we put an FAQ section that puts that process detail in there and trained our Support staff to suggest it when questions come up around “managing employee education” 
    • We start them with a BLANK group 
      • We have groups created for all of our customers that are for internal analytics only
      • We give them a blank group for them to add whomever they’re interested in tracking/monitoring progress in it 
    • If they ask for reporting, again that goes through Support, but you can offer a scheduled report of their new group that you’ve created to track progress 

    This has helped us streamline the offering, keep our analytics clean and track utilization easily. 

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