Hopping past the Easter Spam Wave

  • 2 April 2024
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Hello everyone,

I hope you all had a wonderful Easter filled with joy, chocolates, and some well-deserved relaxation! 

Unfortunately, a bunch of spam posts decided to crash our party here. 


The Lowdown on the Spam:

Just when we were all enjoying our Easter break, our community was hit with an unexpected wave of spam posts. We know it would have been frustrating with those notifications, and we want to extend our sincerest apologies for any inconvenience this may have caused during your holiday time.

Our community platform has several robust spam prevention technologies operating that block almost all attempts at posting spam.  This includes machine learning algorithms that adjust to new attempts at getting past our measures.  Unfortunately, however, it is possible for dedicated spammers to at least temporarily circumvent these systems, as happened past weekend.


What We Did About It:

  • Immediate Spring Cleaning and Measures: Our team cleaned up the spam posts within a few hours of it being posted out. We wanted to ensure our community remains a place for genuine connection and sharing. We’ve also shared the reports further to the larger team in order to take additional security measures for our community. Adhering to all the steps here - 
  • Moving Forward: We're committed to learning from this incident and continuously improving our spam detection and prevention strategies. Our goal is to ensure that the Gainsight Community remains a peaceful and engaging space for all members, even during holiday seasons.


Your Role in Our Community’s Safety:

Keep those reports coming!  If you see something spammy, feel free to send it across to us at community@gainsight.com.

Your reports are invaluable to us.

We truly appreciate your understanding, patience, and support through this unexpected Easter adventure.

Happy community-ing! 



Your Gainsight Community Team 🌞

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