Customer Communities (CC)

Hello there!I just started making an image template for articles but found  different aspect ration between two post types.   Do we know why the ratio is different? And can I set the Event image specs to the same ratio as the Article image specs?Article = 1440 x 640Event = 600 x 300 

It would be handy to add Tags to events such as Industry and Region. Then people could sort by the tags to narrow down just the ones that interest them. Any plans for this in the product, or ideas how to handle?

Is there a way that I’m not seeing to remove someone from the list of registrants for a Community event? We have a gated Community, and one of our customers informed us that one of their employees has left; they want to remove his name from the registration list for an event they’re hosting to free up capacity. Even though I have banned the user in question, they still appear as registered for the event, and I don’t seem to have a way to remove them. Has anyone else run into this? Are there registrant management options I’m missing somewhere? Thanks!

Anyone else having issues with the API? The status page doesn’t show anything, but I’m getting a 503 error most times I try to get a token. Just checking if I’m the only one!

Is there a way others have improved their search in CC? I am running into an issue where I have 15k+ topics and there is no advanced search filters for users. There isnt a way to sort (to my knowledge) by post date, last activity or author. ect. Has anyone else tackled something like this?

Hi - I’m looking to feature webinars that happen every 2nd Tuesday, Wednesday, and Thursday of the month. I don’t want to have to manually create those events every time. Is there a way for us to create the event once then list the cadence in which it happens? Also, is there a way to copy an event? It would make it easier to adjust the necessary options without having to rebuild it from scratch.

We are hoping to allow our Community users to share a little bit more about themselves through via their social media platforms. I have not been able to find a way to effectively do this yet. We ideally would like it to be Profile Field on the user’s profile. The issue we are experiencing is that if we use the text field, they do not hyperlink out, which feels like a strange end user experience. Has anyone found a way to use a text field or a different type of field that allows for a website or social media link to be shared on the profile level? Thanks! :)

The star of the Community Unplugged, DJ Skemaddox heheIf you are like me and need to get your dj fix on.  May I suggest, A State of Trance on youtube? I need it when I am updating customer records for misspellings.

Hi - I was wondering if its possible to enable conversations and discussions for events? I am hoping to have the comments section for all our events - so that people can begin discussing the event, share questions and engage before. Is this possible?

Hi all. We’re preparing to launch our new Community end of October. I’m thinking about whether or not to use a Knowledge base in the Community, when we already have a very comprehensive and publicly accessible Support platform with Zendesk, and University courses and videos with Skilljar -- both of which will be accessible in the Community via federated search. We don’t want to duplicate that content in the Community.  So I'm thinking of things like this for the Community Knowledge base:Us vs. Competitors (great for SEM) Checklists, How To's and other content produced by Product Marketing (some of which is on our website) Helpful resources by our CS org having to do with adoption or deeper engagement with our softwareWould love any other ideas!

Hey fellow Community Managers,I’m working on revamping our virtual event experience to make it more community-led and impactful for our customers in terms of the content that gets delivered. I’d love to learn from you — what types of virtual events formats/content have delivered the most value in your communities? Any key takeaways, formats, or recommendations you’d suggest?Thanks in advance for sharing your insights!

 Hello,can we use the default footer options With a custom code we would write for the footer?  We would like to include a few more things with terms & conditions and cookie settings on our custom footer with branding etc. Can we use the OOB phrases and settings in that case?If yes, how do we reference them? Also do you  have examples to share?

I have an automation set up so that users who complete a training course on our learning platform are awarded a badge on the community.But something odd is happening, and I need to know when and how a badge was awarded. So my question is, is there a system log somewhere that I can access to find out when a user was awarded a badge?  Here’s the oddity, just in case anyone can shed light on this puzzle…20250918 095900 (UTC)My automation runs. It uses the API to search for the user’s email. No matching account is found. No badge is awarded.20250918 095935 (UTC)System logs show that the user created an account.20250918 095936 (UTC)A different automation runs, confirming the user has signed up for an account.20250918 095937 (UTC)System logs show that the user logged in to the community. Basically, the user didn’t create an account until 30 seconds after my automation ran. And system logs show no private message was sent (as they would be to a badge winner). Yet, somehow, the user’s account

Hi all!Does anyone know if it’s possible to block users from certain email domains from registering in our community (outside of enabling registration approvals)? Could the Moderation AI Agent help with this? Or has anyone found another effective way to handle it?Thanks in advance for your insights!

Hi! I manage a community for a healthcare company and one of the things we are concerned about is any post that could contain PHI (personal health information). We have definitely included that warning multiple times in guidelines and on the community, but I was thinking that it might be good if we could create a Zap if any PHI is shared. I’m not sure how this would work or if Gainsight has any triggers on this, but I’d love to hear ideas from folks here.

Hi there! Wondering if Gainsight offers any metrics on the default language settings chosen by user accounts in the community or if anyone tracks this and how? We can see what IP address/country users are coming from, but don’t necessarily know what language they’ve chosen to view the community in.

I am seeing it here as well on this Community post, see screenshot. Is anyone else having this issue?  

 Hi everyone! I am trying to change the SEO homepage description for our community.The current instructions may be outdated, I don’t have “Site identity”Customization → Site Identity  

Hello, we’re embedding 720p videos from Wistia. It keeps adding black bars to the top and bottom of the videos. What’s the cause? Should we be creating videos in a different aspect ratio, or can we make some sort of adjustment in the embed html?When I view the videos in Wistia there are no black bars. They only appear in the embedded version on our community.Example screenshots below. Thank you!  

 Can anyone subscribe to the event.Published webhook?Gives me:Error: 400 - {"message":"Bad Request","description":"Invalid event"}While adding other webhooks works fine. 

Is anyone here aware of a method to preserve html class names in articles when they are created via the API? We are encountering a limitation with the Gainsight article API and I’m curious if anyone has found a workaround. We are using the Gainsight community API to create articles in the community knowledge base based on articles that exist in our Salesforce knowledge base. The articles are authored in a separate tool, Madcap Flare, that publishes them to Salesforce as knowledge articles. From Salesforce, we sync the articles to Gainsight CC so that customers can access them.   There are a subset of articles with complicated layouts that contain class names for styling, applied in the authoring platform by our tech writers. When those articles are sent to Salesforce they retain any class names applied to html elements in the article. But when the articles are created in the community knowledge base by the Gainsight API, the class names are removed. This seems to be by design, as we ar

Hi! I know quicklinks can route directly to another URL, but is it possible to do the same from clicking on an article? I’m asking because we recently set up our product updates path, and our CMO is pushing for fewer clicks. Personally, I see value in keeping product updates as posts since they’re both searchable, filterable by release date, and customers can interact with them. Has anyone tried something similar or found a good workaround? I’d love to hear your ideas

Is anyone else getting a load of Product Update emails into their inbox, dating back to January 2025? And they just keep coming?

Hi everyone, our company uses Braze as marketing automation/email campaign tool and I’m trying to figure out how to connect our Gainsight to Braze to update lists on Braze (to create flawless onboarding and re-engagement campaigns, see more insights/analytics etc) Braze is in product list of Make but Gainsight is not and the opposite for Zapier - Gainsight is part of Zapier and Braze is not.  Wondering anyone solved this chicken-egg dilemma? Thank you!

Hi everyone!Is it possible to change the SEO homepage description for our private community? I’ve already changed it to the desired description by going to Customization → Site Identity → Meta description. However, when I search our community on Google, I notice that it still shows the standard description: On the Forum you can ask questions or take part in discussions. Thanks in advance for your help!