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Dec 3, 2021 12:42 AM UTC

inSided support = awesome

I just wanted to find a space to give a shout out to @matt enbar @olimarrio and @tom.shaddock for their efforts to improve support at inSided. My experience of late has gone from poor to outstanding and I couldn’t be more happy with the responsiveness and attention to concerns/issues, and questions.

10 replies

Robin
Contributor ⭐️⭐️⭐️
Dec 3, 2021 8:01 AM UTC

Good to hear! :pray:

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HaikoK
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Dec 3, 2021 2:08 PM UTC

happy to hear @Scott Baldwin and thank you very much for sharing this with the community!

Great work @matt enbar @olimarrio @tom.shaddock :clap:

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DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
Dec 3, 2021 3:02 PM UTC

+1 on all of this! 

My experience has improved significantly over the past few months as well.

And @matt enbar was incredible in his support on an issue a few weeks ago. Really went above and beyond. 

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FYI: I am no longer active in this community
matt enbar
Helper ⭐️⭐️⭐️
Dec 3, 2021 3:55 PM UTC

Thank you @DannyPancratz and @Scott Baldwin I really appreciate the kind words and am always happy to help!

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anirbandutta
Expert ⭐️
Jan 11, 2022 8:07 AM UTC

InSided Support Rocks @olimarrio went above and beyond to support us! 😊 

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Gabolino
Helper ⭐️
Jan 11, 2022 9:35 AM UTC

Agree 💯 I believe there was a turning point after the summer… It’s been fantastic for the past few months. 

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Onomatopoeia
Helper ⭐️⭐️
Jan 12, 2022 2:33 PM UTC

I can echo this. @matt enbar’s relentless sleuthing on a rank issue we’ve been experiencing lately has been so useful. Thanks to the team :)

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SmartlyGreg
Helper ⭐️⭐️⭐️
Jan 19, 2022 10:32 AM UTC

+1 @Scott Baldwin super quick turnaround, and very efficient! It’s a huge help!

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erin.brisson
Contributor ⭐️⭐️⭐️⭐️⭐️
Mar 23, 2022 6:22 PM UTC

Late to the party here but I wanted to publicly agree with @Scott Baldwin in his sentiments towards @matt enbar and @olimarrio. Whenever I have an issue, they’re quick to respond and help in any way they can (even if it means jumping on a call in the wee hours of the morning 😉). Thank you for all you do to support us. It’s so very much appreciated!!!

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Erin
DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
Apr 21, 2022 9:37 PM UTC

@matt enbar @tom.shaddock and @olimarrio continue to be super great! Adding to this appreciation post! 

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FYI: I am no longer active in this community