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inSided support = awesome

  • December 3, 2021
  • 10 replies
  • 186 views

I just wanted to find a space to give a shout out to @matt enbar @olimarrio and @tom.shaddock for their efforts to improve support at inSided. My experience of late has gone from poor to outstanding and I couldn’t be more happy with the responsiveness and attention to concerns/issues, and questions.

10 replies

Robin
  • Contributor ⭐️⭐️⭐️
  • December 3, 2021

Good to hear! :pray:


HaikoK
  • Gainsight Employee ⭐️
  • December 3, 2021

happy to hear @Scott Baldwin and thank you very much for sharing this with the community!

Great work @matt enbar @olimarrio @tom.shaddock :clap:


DannyPancratz
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • December 3, 2021

+1 on all of this! 

My experience has improved significantly over the past few months as well.

And @matt enbar was incredible in his support on an issue a few weeks ago. Really went above and beyond. 


matt enbar
  • Helper ⭐️⭐️⭐️
  • December 3, 2021

Thank you @DannyPancratz and @Scott Baldwin I really appreciate the kind words and am always happy to help!


anirbandutta
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  • Expert ⭐️
  • January 11, 2022

InSided Support Rocks @olimarrio went above and beyond to support us! 😊 


Gabolino
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  • Helper ⭐️
  • January 11, 2022

Agree 💯 I believe there was a turning point after the summer… It’s been fantastic for the past few months. 


Onomatopoeia
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  • Helper ⭐️⭐️
  • January 12, 2022

I can echo this. @matt enbar’s relentless sleuthing on a rank issue we’ve been experiencing lately has been so useful. Thanks to the team :)


SmartlyGreg
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  • Helper ⭐️⭐️⭐️
  • January 19, 2022

+1 @Scott Baldwin super quick turnaround, and very efficient! It’s a huge help!


erin.brisson
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • March 23, 2022

Late to the party here but I wanted to publicly agree with @Scott Baldwin in his sentiments towards @matt enbar and @olimarrio. Whenever I have an issue, they’re quick to respond and help in any way they can (even if it means jumping on a call in the wee hours of the morning 😉). Thank you for all you do to support us. It’s so very much appreciated!!!


DannyPancratz
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • April 21, 2022

@matt enbar @tom.shaddock and @olimarrio continue to be super great! Adding to this appreciation post!