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sai_ram
Expert ⭐️⭐️
May 13, 2020

Let’s Introduce Ourselves!!

  • May 13, 2020
  • 119 replies
  • 3580 views
Let’s Introduce Ourselves!!

Hi All, Hope you all are doing well!

Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.

I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.

I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.

I also spend a lot of time after work with my children, friends and on physical fitness. 

 

Please tell us a bit about yourself! Here’s a few questions for your consideration:

What’s your current role and where are you based?

What are you hoping to learn from the community?

What do you like to do for fun?

Oh and btw,  Complete your profile :) 

 

Next steps:

119 replies

revathimenon
Gainsight Community Manager
June 16, 2025

Welcome to the community ​@Chand !

Great to see a fellow Bangalorean here! 👋🏼

Where focus goes, energy flows.
HayleyBarry
Contributor ⭐️⭐️⭐️
December 16, 2025

Hello all!

My name is Hayley Barry, I am based just outside London in the UK. 
I have 15years experience in Customer Success/Account Management as both a CSM and a CS Leader. 
I have now taken on a new role and am the first Gainsight System Manager. I’ll be leading the roll out and enablement of the Gainsight platform globally for Rithum (an Ecommerce SaaS company).

In 2024 we had created some basic rules to help us manage CS at scale and are currently going through a “relaunch” of Gainsight. We will be Integrating data from SF, Looker/Data Warehouse and potentially other connections in future with ServiceNow, Pendo etc 

I would love to get some advice on lessons learned for those that were in my position. 

Outside of work, I love going to the gym (when I can) and spending time with my 2 young children. I have just returned to work after having my son Ezra who is 10 months. 
I also have a fur baby chihuahua called Coco.

 

Looking forward to joining this community and learning with everyone here!

HB
revathimenon
Gainsight Community Manager
December 16, 2025

Welcome to the community ​@HayleyBarry 😃 

Love that you are leading the rollout - lots of learnings that we can take from you!

I’m a gym lover myself - I’m curious to know - are you a strength trainer or more of a cardio/HIIT person?

 

Where focus goes, energy flows.
cx_tim_o
Contributor ⭐️
February 19, 2026

Hi there! I’m a Senior CSM at Genesys. I’ve spent the last five years in customer success and partner success related roles. Most of my last 14 years in SaaS has been around CX, VoC, NLP, digital and contact center at companies like Clarabridge (now Qualtrics), Quantum Metric, and Medallia. I’m passionate about the intersection of CX strategies (journey mapping, HCD, CX culture, etc) with customer success strategies. Genesys is a big Genesys customer and also ramping up on some of the best practices to use the platform. Feel free to connect with my on LinkedIn (https://www.linkedin.com/in/okeefetc/) or email me at tim.okeefe@genesys.com

samanthahamlet
Gainsight Community Manager
February 19, 2026

Welcome to GS Community ​@cx_tim_o 🎉

I’m sure we’ll all benefit from your years of knowledge & experience, glad to have you here! 

revathimenon
Gainsight Community Manager
February 20, 2026

Welcome to the community ​@cx_tim_o !

Glad to have you as part of us!😃

Where focus goes, energy flows.
cx_tim_o
Contributor ⭐️
February 20, 2026

Thank you ​@samanthahamlet  and ​@revathimenon ! 

sleslie99
Contributor ⭐️⭐️⭐️
March 17, 2026

Hello Gainsight Team and Customer Experts, 

 

It's a pleasure to meet all of you and become a member of this community. I’m the Community Leader/Architect and small army for ScienceLogic’s Nexus Community. I have over 20 years in the community space and am so excited to begin working with this platform. In the past I have worked with Jive/Lithium-Khoros/Salesforce & Discourse Communities. I have worked primarily with B2B Tech communities such as Qlik Community, Infineon Developer Community and the Katalon Community and a long time ago a very different iteration of the Cisco Community

 

We are in the process of migrating our Nexus Community from Khoros Gainsight. I can’t tell you how excited I am to start using this platform, all of the amazing features and functionality, collaborate with all of you and the benefits of partnering with a vendor who has an active roadmap. 

 

Thanks for welcoming me and hoping to meet some of you at Pulse 2026. 

 

Cheers, Sara 

I love working with communities of people- online and in person!!!
revathimenon
Gainsight Community Manager
March 18, 2026

Welcome to the community ​@sleslie99 

We’re so delighted to have you amongst us!😃

When it feels like the right time, we would love to hear some learnings and advice from you about the migration - a great opportunity for us to learn from you!

Where focus goes, energy flows.