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Let’s talk about making self-service actually work!

  • February 3, 2025
  • 4 replies
  • 46 views

revathimenon
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If you’re like us, you’ve probably thought a lot about self-service lately. Customers want quick answers and easy solutions, and honestly, so does your team. But building a good self-service strategy?

That’s a whole other challenge. 

That’s why we are bringing you our Essential Guide to Digital Self-Service, and it’s packed with practical advice for getting it right. It breaks down: 

  • How to design self-service solutions that actually help customers (and not just frustrate them).
  • Ways to reduce support tickets while improving customer satisfaction.
  • What a killer self-service strategy can do for your team’s efficiency and your bottom line.

This guide is your instruction manual for scaling smarter and making self-service a win-win for everyone.

 

Did you find this topic helpful?

4 replies

RobSteinberg
  • Contributor ⭐️⭐️⭐️
  • 10 replies
  • February 3, 2025

Revitha,

This document looks great!  I can’t wait to read it in detail.  I have a question, though.  Do you have a PDF version of this?

 

Thanks and all the best

Rob


revathimenon
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  • Author
  • Gainsight Community Manager
  • 609 replies
  • February 4, 2025

Hey ​@RobSteinberg 

Glad to hear you’re interested!

Looping in ​@nengel to help with your query.


nengel
  • Contributor ⭐️
  • 1 reply
  • February 4, 2025

Hi ​@RobSteinberg -- At the moment this is only available as an Essential Guide on the website. We don’t have a PDF version but if you want to save it, you can go to file → print → save as PDF. 

Let me know if I can help in any way! 

Nikki 


RobSteinberg
  • Contributor ⭐️⭐️⭐️
  • 10 replies
  • February 4, 2025

Thanks ​@nengel I will do that.  Have a great day.


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