I love this topic, since I think that, the broader the scope of a Digital Hub becomes, the more it will feel like web design. To that point, I feel like the benefit of a web design intern would be to write HTML and CSS, etc. Whereas the page building interface in Digital Hub is even easier than Wordpress. So, I’m thinking that means that the focus would need to be on, “How should a digital destination be structured that allows people to easily find detailed information that they’re looking for? What content needs to exist?” And that makes me wonder, what are equivalent roles in other fields? Knowledge management, maybe?

I created one with chatGPT @basharmsen:

Job Description: Community Manager Intern

Position Overview: We are seeking a passionate and motivated Community Manager Intern to join our team. As a Community Manager Intern, you will play a crucial role in fostering engagement, building relationships, and maintaining a positive online presence for our organization. You will work closely with our Community Manager and gain valuable hands-on experience in managing and growing an online community. This is an excellent opportunity for individuals interested in developing their skills in community management, social media, and customer support.

Responsibilities:

1. Social Media Management:

   • Assist in managing social media platforms (e.g., Facebook, Twitter, Instagram) to engage and interact with our community effectively.
   • Monitor and respond to comments, messages, and inquiries in a timely and professional manner.
   • Create and schedule engaging content across various social media channels to increase brand awareness and community engagement.
   • Monitor social media trends and identify opportunities for content creation and engagement.

2. Community Engagement:

   • Develop and implement strategies to actively engage our community members, encouraging discussions, and fostering a positive online environment.
   • Collaborate with the Community Manager to plan and execute online events, contests, and campaigns to drive participation and interaction.
   • Assist in the creation and distribution of newsletters, email updates, and community announcements.
   • Identify and cultivate relationships with influential community members, brand ambassadors, and advocates.

3. Content Creation and Curation:

   • Work closely with the marketing team to develop compelling and relevant content for social media platforms.
   • Curate user-generated content and showcase it across different channels to encourage community involvement.
   • Collaborate with graphic designers and copywriters to create visually appealing and engaging social media assets.

4. Community Support:

   • Provide timely and accurate responses to community inquiries, feedback, and concerns.
   • Monitor and report on community sentiment, feedback, and trends to identify areas of improvement and potential issues.
   • Escalate complex or sensitive issues to the Community Manager for resolution.

5. Analytics and Reporting:

   • Assist in monitoring and analyzing social media metrics, engagement, and community growth.
   • Prepare regular reports on community activities, sentiment analysis, and key performance indicators (KPIs).
   • Provide insights and recommendations based on data analysis to optimize community engagement strategies.

Requirements:

• Currently pursuing a degree in marketing, communications, business, or a related field (or recent graduate).
• Strong written and verbal communication skills.
• Knowledge and understanding of social media platforms, trends, and best practices.
• Passion for community building, customer support, and online engagement.
• Familiarity with social media management tools and analytics platforms (e.g., Hootsuite, Sprout Social, Google Analytics) is a plus.
• Creative thinker with the ability to develop engaging and relevant content.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude, enthusiasm, and willingness to learn.

If you are excited about building and nurturing an online community, creating meaningful connections, and gaining hands-on experience in community management, we encourage you to apply for this internship opportunity. Join our team and help shape a vibrant and engaged community!