Hey Tim,





good question. Measuring the impact of Moderators on an individual level can be tricky, depending on the goals... Mostly this is measured on team level and there are a bunch of interesting KPIs you could use (e.g. new vs. returning visitors, average users per topic) but these do not really apply on the individual scale.





A question I would have is if there is any distribution of tasks amongst your Moderators, or do all of them e.g. add Post Fields or create FAQ content? Cause this would be a challenge, you don't want your Moderators to fight who get's to create FAQs that will accumulate a lot of likes just so that it boosts their KPI performance.





If all of your Moderators are answering questions, you could make a "Mark as answer" report and then see how many of the answers were provided by which Moderator.





The amount of content created could also be a good indicator of performance. Someone who engages a lot on the community helps the community grow in activity and content. Downside is that you cannot distinguish between an extensive in-depth reply from a simple "ok thank you" post, so it would promote quantity over quality.





Thinking about it, the amount of likes received could be an interesting KPI: even if a Mod replies in an unpopular subject, delivering a good reply will still accumulate likes. However this could also fluctuate a lot depending on the topics a Moderator is active in.





In each case I would check if your KPIs are showing somewhat consistent results, this can give you an indication if they are worth measuring.





I will be on holiday next week but surely an interesting discussion I would like to hear others' opinion on once I am back!

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