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john_apple
john_apple
Expert ⭐️
July 31, 2020

More options for Email notifications from Community

  • July 31, 2020
  • 6 replies
  • 173 views

I love the community and enjoy the growth of activity over the past several months.

It would be nice if I had more options on email notifications on posts/topics as subscribing will send whenever there is a new post on the topic or comment on post.

I would like to option of having a daily digest of activity or summary rather than receive a separate email for each activity. I would like to have the ability to select which topics I would prefer to see all activity and which ones I’d only like a daily or weekly update.

Not sure if this is possible in the platform as it doesn’t appear to be in Profile Settings.

    6 replies

    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    July 31, 2020

    Thanks for the feedback, John! I’ll pass it along to our community vendor, and let you know if these enhancements are planned.

    Lila Krutel, Dir. Global Education Services
    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    July 31, 2020

    I voted for this enhancement on our vendor’s own community :wink: , but it doesn’t appear to be planned at the moment. I’ll let you know if I hear an update!

    Lila Krutel, Dir. Global Education Services
      susan_parker
      susan_parker
      Contributor ⭐️⭐️⭐️
      October 11, 2021

      I’m very tempted to remove myself from the Gainsight Community notifications altogether because there is not a daily (or weekly) digest option.  And I’m a new customer who really needs to stay connected here through my implementation.  You all are sending me WAY too many emails with each individual submission that comes through on a topic of interest.

        Cornelia
        Cornelia
        Contributor ⭐️⭐️⭐️⭐️⭐️
        October 14, 2021

        Hello @susan_parker, apologies about this. We understand that the constant notifications could be disturbing, please allow me sometime while I work in the back end to check if the notification option has more options. 

         

          anirbandutta
          anirbandutta
          Expert ⭐️
          December 7, 2021

          @john_apple, @susan_parker, some more control on email notifications, and thanks to @lila_meyer for following up with our vendor; under your profile dropdown > Settings

           

          The broad Category wide Subscribe/Unscribe option continues to be available the same way.

          It's an opportunity for engagement
          susan_parker
          susan_parker
          Contributor ⭐️⭐️⭐️
          December 7, 2021

          @anirbandutta Thanks -- that helps a little bit. 

          But I’m not seeing a daily or weekly digest option.  That’s what would actually be helpful.  I’d like to scan a list of items to stay aware of various discussions, and then choose which ones I want to drill into.

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