We're excited to share that we've just rolled out a new Forethought AI Agent on the Gainsight Community — and you're among the first to try it. 🎉
This is a significant evolution of our existing AI Answers feature. By integrating Forethought directly into our search experience, you'll get a richer, more conversational way to find answers across our community content and documentation.
💡 How it Works:
- Conversational AI answers — Ask a question in natural language and get a structured, summarized response drawn from community discussions and product docs
- Follow-up questions — Refine your query without starting over; the AI keeps context as you dig deeper
- Clarification prompts — When your question is ambiguous, the AI will ask a clarifying question to give you a better answer
🔍 Try it out: Head to the search bar on the community homepage, type a question, and see it in action. We'd love your feedback — it's what helps us shape what comes next.
A note on the beta: This is a beta release, so you may notice some rough edges as we continue to polish the experience. If you spot a bug or have feedback, please drop a comment on this post — we're actively iterating.
Why we’ve added this feature: This is part of our broader Digital Customer Hub vision, bringing together community, education, and AI-powered support into one seamless customer experience.
Stay tuned: We'll be rolling this out more broadly later this quarter, and you'll see it featured at Pulse.
Thank you to
Try it now and let us know what you think 👇