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I’m lucky to have had lots of opportunities to think through Gainsight’s mission statement—and what it means to the thousands of people who hear it: “To be living proof you can win in business while being Human-First.”

Inevitably, it will resonate in different ways. In 2020, running a Human-First business meant addressing the inequalities still facing our industry. As a leader in Customer Success (CS), Gainsight was in a unique position to influence the industry’s trajectory. Our philanthropic initiative—Pulse Impact—was launched in response to the #BlackLivesMatter protests following the murder of George Floyd. From the start, Pulse Impact was our attempt at giving underrepresented individuals a chance to become a meaningful part of the CS Community.

What began as a standalone, up-skill training program (in the form of CS YOU) has now developed into a world-wide, multi-pronged initiative. After a highly successful launch with CS YOU, Pulse Impact now consists of GS ALL, and will soon include a mentorship program that spans across the community. To date, CS YOU has driven $15 million in wage expansion, and GS ALL has seen an 172% increase in income expansion per participant. Soon, our mentorship program will complement these skill-training initiatives by focusing on community building and career development.

I can’t wait to see where Pulse Impact takes our industry next. Thanks to you—the community members—who continually show up with your passion for social impact!

 

Text with logo and mission statement over a background: “Pulse Impact: Deliver equitable access to careers that drive durable growth.”

 

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