For five years, our annual research in partnership with Benchmarkit has helped the Customer Success community understand where post-sales teams are investing, evolving, and adapting.
This year we’re broadening the lens.
The Customer Retention Index explores how modern organizations deliver retention through Customer Success, AI Agents and digital programs like community and education.
Topics include:
- AI and agents
- Customer account coverage
- Renewal ownership
- Human and digital operating models
- Long-tail customer engagement
The survey takes approximately five minutes, and we’d love members of the GameChanger community represented in this year’s data.
Help us pinpoint what’s changed, what’s the same, and what’s top of mind! Click the link below to participate in the survey and secure your copy of the report.