The Support experience has come a long way from not having a way to be able to specifically reach CS and PX teams for Support and inSided being it’s own Support function to today, where we have been able to consolidate to essentially One Support Desk for all three product lines.

And that includes everything from not only unifying the ticket box but also consolidating all the historic tickets, the Jira workflows and all the way to combining the teams in itself in a way that it does not alter the Support-experience you are used to*

Hear Gainsight’s long time Support friend, @mandy_major voice over the work that went in under the hood to make it possible

*if not better it with the launch of the new

reach it from ‘SUPPORT & DOCUMENTATION’ on the header navigation which furnishes under one roof, all the resources necessary to get the best of Gainsight Support.

Read the announcement from @insidedtom on the inSpired Community

Also posted on LinkedIn