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The State of Community in Customer Success Report

  • July 11, 2025
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Turns out, community isn’t just “nice to have”—it’s mission-critical.


This report dives deep into how CS and Community leaders are using community to scale success, accelerate product feedback, and drive expansion. Whether you’re running a mature program or just getting started, you’ll walk away with data-backed benchmarks and fresh strategies.

Trends, benchmarks, and insights await⬇

 

 

 

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