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Sentiment & content analysis

  • March 7, 2025
  • 1 reply
  • 15 views

Marina P
  • Contributor ⭐️⭐️
  • 6 replies

Hi dear colleagues,

How do you analyze sentiment in your community? And also do deeper topic/theme analysis to identify trending themes in the community?

I’m trying to understand if the only way is to involve data engineers or maybe there’s already a nice tool for this. I know Orbit could do this, but it’s no longer available after acquisition. 

1 reply

revote
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 786 replies
  • March 7, 2025

I dont want to tell more but AI analyses our community discussions. It analyses for example sentiment, categorises content, pick up ideas and feedbacks and so on 😊

Gainsight doesn´t have at the moment tool here. They have only tool what creates recaps about the topics you havent read. I dont know their roadmap, what they will offer in the future.


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