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General FAQ

 

Who is able to upload and attach files to posts on the community?

By default, only moderators, community managers, and admins can upload and attach files to posts on the community. It's possible to make it so that registered users and superusers are also able to upload files (see How To).

 

Where can you upload files?

You can upload files both on the community frontend as well as in Control. It's possible to upload files when creating a new topic and when replying to a topic.

 

What file types are currently supported?

We currently support the following file types:

  • .pdf
  • .zip
  • .xml
  • .txt
  • .csv
  • .doc/docx
  • xls/xlsx
  • .ppt/pptx.

What's the maximum file size limit for an individual file?

The maximum file size that can be uploaded to a post is 50 MB.

 

Is there a maximum file size limit/number of files that can be uploaded per post?

Per post, you can upload up to 50 MB of files. There's no limit on the number of files that can be attached to a post.

 

Can you give specific users the ability to upload files?

Yes, you can give specific users permission to upload files. Simply create a Custom Role and enable the permission 'Upload files to posts' (see this How To for more information).

 

Can you delete files from posts after uploading them?

Yes, you can delete files from posts. Moderators, Community Managers, and Admins can delete any file from any post. Just edit the post (in Control or on the actual Community) and hit the delete button next to the file. Normal users are able to remove files up until the standard time restriction on editing a post - after that, they'll need to get in touch with a moderator to remove a file.

 

Security

 

How secure is the file upload system?

We scan every file for viruses before anyone on the community can download them.

 

How do you check files for viruses?

We use an open source antivirus engine called ClamAV.

 

Do you check files for explicit/illegal content?

We do not check files for explicit or illegal content. If you enable file uploads for anyone on your community, you're accepting an additional level of risk.

 

Good to know

 

Is it possible to upload and attach files to private messages?

No - currently this is not possible, and isn't planned on our roadmap. There's an idea open for this on our ideas board.

 

What happens when you upload an image using the file upload button?

We treat it exactly the same as if you'd attached it through the image upload (i.e. the restrictions of 5 MB for images still apply).

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Got any questions that aren't answered above?

Post them below and we'll make sure you get an answer ✌.

Why is it not allowed to upload other file-types like Videos (*.mp4,*.ogv,*.webm,*.mpeg) ? But in a *.zip-file they are allowed. The question was raised in https://www.a1community.net/a1-internet-optimizer-beta-tester-455/a1-internet-optimizer-test-aufgabe-3-256677?postid=312927#post312927 (closed Group)

Hey @JoKalliauer !

Looks like your question got missed, sorry about that! I’ve just picked it up while sweeping the recent activity feed, so I hope you’re OK with the delayed response. I don’t work for inSided myself though, so this reply is based on my personal knowledge.

I think it might be because videos tend to be pretty bulky files and unless you keep them fairly short, can often blow the 50mb size limit anyway. It would also require inSided to do additional work to make sure they can play properly, which isn’t as easy as it might seem at scale!

In general, I’d recommend uploading the video somewhere else like YouTube and set it to an Unlisted upload. You can then grab the link and use that to embed the video in the community, or just post the direct link. This is a reasonably good workaround as it won’t allow the video to appear in YT search results, but still makes it accessible to people who you want to allow in.

The fact that you can put the videos into a ZIP archive and upload that, is because the platform identifies the uploaded file type as being .zip and accepts it on that basis. The entire archive will still get virus scanned with ClamAV anyway as it’s capable of extracting files from ZIP archives to scan them, but the inSided platform itself just looks at the file type you’re uploading. :)

I don’t work for inSided myself though, so this reply is based on my personal knowledge.

Thanks for your answer!

I think it might be because videos tend to be pretty bulky files and unless you keep them fairly short, can often blow the 50mb size limit anyway.

In the group I mentioned, we were asked to provide a feedback for a smartphone-app, preferably with screen recording.

It would also require inSided to do additional work to make sure they can play properly, which isn’t as easy as it might seem at scale!

I would like to attach them not embed them. Embedding might be problematic, that’s true, but that’s not my question

In general, I’d recommend uploading the video somewhere else like YouTube and set it to an Unlisted upload. You can then grab the link and use that to embed the video in the community, or just post the direct link. This is a reasonably good workaround as it won’t allow the video to appear in YT search results, but still makes it accessible to people who you want to allow in.

A bug report for developers is imho not in the scope of youtube, also you could technically do that.

 

No worries, I don’t work for inSided myself, but a lot of inSiders do patrol the community.

Having done a quick search for Ideas, there doesn’t seem to be much interest or support towards being able to directly upload videos that I could come across. If you have access to it, you’d be welcome to post one though.

Hi,

Are you unable to post attachments in product updates?

 

I don’t see an option here to do it.

Reply


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