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All About Pulse

Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going

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  • 769 Replies
KatLeong
KatLeong
started this topic

Pulse 2025 IS LIVE! Register & Submit to Speak Today!

Big Ideas. Bold Moves. Vegas Energy. We're so excited to announce that Pulse 2025 will be hosted at Caesars Forum in Las Vegas, May 28-29, 2...
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186 Topics
KatLeong
KatLeongGainsight Employee ⭐️
posted in All About Pulse
Pulse Europe 2024 Content Available On-Demand!

Exciting news! The recordings from Pulse Europe 2024 are now available!  Missed a session or simply want to relive your favorite moments? You can now catch up on all the insights, strategies, and inspiration you missed (or loved) from the Pulse Library.Whether it’s cutting-edge AI trends, strategies to boost retention, or tips to build stronger communities, it’s all there, on demand and ready for you.Happy listening and watching!  

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KatLeong
1 month ago
KatLeong
KatLeongGainsight Employee ⭐️
posted in All About Pulse
Pulse 2025 IS LIVE! Register & Submit to Speak Today!

Big Ideas. Bold Moves. Vegas Energy. We're so excited to announce that Pulse 2025 will be hosted at Caesars Forum in Las Vegas, May 28-29, 2025. With registration now open, this is your chance to go all in on learning, networking, and career growth with 2,000 of brightest minds in Customer Success, Community, and Education. Don’t gamble with your budget—lock in the Super Early Bird rate of $995 before prices increase on January 31, 2025. P.S. Interested in getting on stage? Our speaker applications are now open! Submit your proposal today for the chance to speak in front of 2,000 CS professionals.

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victoria_peeker_barry
7 days ago
ckeyes_bmc
ckeyes_bmcHelper ⭐️
posted in All About Pulse
Team Work Triumph: Unlocking Success Through Customer-Centric Collaboration

 Calling all Customer Success champions! As a Senior Manager of Digital Customer Success within BMC Software, I've seen firsthand how departmental silos can hinder our efforts. Everyone's focused on their own goals, leaving the customer experience fragmented.Here's how a lack of collaboration hurts your customers:Confused by conflicting information from different teams. Stuck in slow-motion resolutions as issues get passed around. Solutions that only address part of the problem, leaving them frustrated. Feeling like they're just a number, not a valued customer.But imagine the possibilities with customer-centric collaboration!Join me and the amazingly brilliant, Victoria Barry at my session at #Pulse24!  We'll equip you with actionable strategies to:Unify the business: Align everyone around the common goal of customer success. Speak the same data language: Use data insights to make informed decisions for your customers. Embrace a customer-centric mindset: Put the customer at the heart o

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ckeyes_bmc
27 days ago
dshorter
dshorterGainsight Employee ⭐️
posted in All About Pulse
Congrats to the Pulse Europe 2024 GameChanger Award Winners!

Every year at Pulse Europe, we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers.Without further ado, put your hands together for this year’s Pulse Europe GameChanger Award Winners!The Architect : Odido, Jason de Krijger ​ ​@Jason_Odido The Architect Award recognizes the individual or team that has gone above and beyond to build a thriving customer community. The Architect is a visionary leader who understands the power of community to drive customer engagement, loyalty, and success. They are adept at creating a space that is not only informative and helpful, but also fosters a sense of belonging and connection.This year, The Architect goes to … (drumroll, please) … ​@Jason_Odido, Community Manager at Odido.Odido is the largest mobile phone company in the Netherlands—and offers the best mobile network in the world. The company wants everyon

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dshorter
1 month ago
Kenneth R
Kenneth RGainsight Community Manager
posted in All About Pulse
Community Magic at Pulse this week! :)

I’m a familiar face around here in this community, but I’m also excited to be going to Pulse Europe this week where I’ll be giving the talk: Community Magic: How Collaboration fuels an Engaged Community.When I do talks I’m normally drawn to strategic topics with lots of cool nerdy frameworks that hopefully people want to take photos of.  😅 Who doesn’t love frameworks!?  But this talk will be a bit different.  It’s going to be about the very real challenges of running a mature enterprise community across multiple use cases, products, modules and more.  As the title suggests, the heart of the talk is about the power of internal collaboration, where I’ll be sharing four key strategies that we employ to navigate the complexity of our programs, along with a lot of very practical examples.  If you’re at Pulse this year and you see me around, please do come and say hi!

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Sravanthi Eleti
1 month ago
P
pelContributor ⭐️
posted in All About Pulse
Looking For Meeting Community Managers at Pulse Amsterdam :)

Hello everyone! 🖐🏻I'll be attending Pulse and would like to connect with community managers to share insights, discuss best practices, and explore ways we can strengthen our communities. I would like to chat about engagement strategies, challenges, or just network, I would love to meet up. Feel free to reach out or let me know if there’s a specific meetup for community managers. Looking forward!!!See youuu… 🙂Pelinsu

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revathimenon
1 month ago
revathimenon
revathimenonGainsight Community Manager
published in All About Pulse
Ready to Shine at Pulse EU 2024? Give us a preview! 🎤

Hello Pulse family,Pulse 2024 EU is closing in and we are pumped about all the speaker sessions we get to be a part of! 😍Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favourite headshot. 📸 If you already had an earlier profile you can't remember, let us know at community@gainsight.com and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.We’ve already got @Sabin Brabb kicking it off in style ! 🌟🔥Keep ‘em coming! Watch out for a happy flower landing on your community profile- Pulse 2024 Speaker badge 😃Looking forward to hearing from you in the All About Pulse space here on the community

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revathimenon
1 month ago
Loyd
LoydContributor ⭐️
posted in All About Pulse
👋 Excited to take the stage at Pulse 2024 and talk all about Value Relay!

Super excited to be joining Pulse once again and discuss the benefits of tracking value throughout the customer journey, why it matters, how to implement it company wide, and what are the expected results!And yes, there will be some tactical advice on how we leveraged Gainsight to implement it at Benchling 👍There will be something for everyone, if you’re just starting in your journey or if you’ve already got a value relay going at your company!See you tomorrow!

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revathimenon
1 month ago
rwilde07
rwilde07Contributor ⭐️⭐️
posted in All About Pulse
Have you ever felt 'stuck' in your career?

...then I’m super excited to invite you to my session at Pulse Europe! 🚀Take a step back from the day-to-day hustle and reflect on your career journey with me. During this session we'll challenge the traditional linear path, redefine success in Customer Success, and explore actionable strategies to help you map your career. You’ll walk away feeling inspired, empowered, and ready to take ownership of your professional growth!✨ Whether you aim for leadership or want to thrive as an individual contributor, this session will equip you to make bold moves. See you there! ✨

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Jagari Das
1 month ago
bjoern_schulze
bjoern_schulzeHelper ⭐️⭐️⭐️
posted in All About Pulse
How to elevate your Customer Community beyond Service

I'm excited to be a speaker at Pulse Europe 2024! I've been invited to talk about elevating Customer Communities beyond Service - and becoming a Customer Success powerhouse.During the session, I will talk about how to step up your support game by empowering customers to help themselves and each other.I will dive into how to make use of your limited resources by building and expanding Community programs that help you identify customer experience issues.We're going to discuss how to identify and nurture the most important users in your community and how to build trust on your mission to creating a tight-knit and self-sustaining Customer Community.And I will show you examples to further leverage your community in order to create even more added value.So, buckle up. It's going to be a fun ride with lots of ground to cover in 45 minutes.Date: November 13, 12.15 pmSession Name: Turn Your Community Into Your Top CS Asset: Elevating Your Customer Community Beyond Service

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Jagari Das
1 month ago
sarahmasterton-brown
sarahmasterton-brownHelper ⭐️
posted in All About Pulse
I'll be speaking at Pulse EU next week!!! - Enable self-sufficient customers with community and onboarding

Really excited to be attending Pulse again this year but this time I'll be sharing the stage with Brenna O'Neill and Patrick McCrudden, my colleagues at Mews talking about Enabling Self-Sufficient Customers Through Community and Digital Onboarding. 🚀Day 2; 15:45 - 16:30Part of (Track 4 - Empowering Customers to Succeed on Their Own)We will explore how to enable customer self-service by leveraging digital onboarding and community engagement throughout the customer lifecycle. Attendees will learn practical strategies for automating onboarding, reducing resource demands, and scaling solutions across regions and languages. Real-world examples and insights will demonstrate how to implement scalable digital solutions in your organization.Looking forward to connected with my peers once again in Amsterdam next week! 🙋🏼 

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Jagari Das
1 month ago
Sabin Brabb
Sabin BrabbContributor ⭐️
posted in All About Pulse
From Here to Maturity

ITS ALMOST TIME!!!!!  

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revathimenon
2 months ago
rwilde07
rwilde07Contributor ⭐️⭐️
posted in All About Pulse
Sneak Preview - Pulse Europe - Supercharge your CS Career

Join me at Pulse Europe to explore how to step off the traditional career path, redefine success, and gain practical strategies to drive your own professional growth in Customer Success. Watch now to get inspired!   Can’t wait to see you there! 

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rwilde07
2 months ago
Albin Forslund
Albin ForslundContributor ⭐️
posted in All About Pulse
Presentation at Pulse 2024 - Fast Track to Excellence: Halving Onboarding Time While Achieving +80 NPS

Hi everyone, On the first day and first session of Pulse EU 2024 I will run a presentation called: Fast Track to Excellence: Halving Onboarding Time While Achieving +80 NPSIn this session I will share what we did and what we learned in our project to make onboarding smoother and more efficient. If you have any input or thoughts on the topic, let me know and I may cover it in the presentation. My goals is that you leave this session inspired and equipped with valuable insights on:Stakeholder Alignment and Engagement: Strategies for getting buy-in from both internal teams and external partners. Onboarding Journey Analysis: Identifying and smoothing out the rough edges in your process. Automation in Onboarding: Leveraging technology to enhance efficiency and consistency. Leveraging Gainsight: Tracking, measuring, and reporting on onboarding metrics. Integrating Systems for Transparency: Ensuring internal communication about customer status for seamless coordination. And even a bit of prod

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Jagari Das
2 months ago
Angela Micheli
Angela MicheliContributor ⭐️⭐️
posted in All About Pulse
Pulse EU 2024 - Shiji Group - Lead with Data: Transform Success with Dashboards & Automation

Hello Community!Kirsten and I will be presenting at Pulse EU this year - and we’re thrilled!In our presentation, we’ll talk all about the solutions we have adopted (automations, data, and self-service system) to empower our CSMs to do what they do best - take care of our customers.Can’t wait to see you all there very soon!

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Albin Forslund
2 months ago
lila_meyer
lila_meyerGainsight Employee ⭐️⭐️⭐️
published in All About Pulse
Pulse Academy Live EMEA: Gainsight CS Admin Training on Nov. 12

We are delighted to announce Pulse Academy Live EMEA: Gainsight CS Admin Training on Nov. 12. This specialized training session is designed for Customer Success professionals eager to deepen their knowledge of Gainsight's powerful functionalities and best practices in customer lifecycle management.What to Expect?Our training is designed to help Gainsight Admins harness the full potential of the Gainsight CS platform. Here's what you can look forward to:Comprehensive Training Modules: Explore the intricacies of Gainsight CS through detailed and hands-on modules. Expert-Led Sessions: Learn from our experienced Gainsight experts who will share invaluable insights and best practices. Interactive Learning: Engage in interactive sessions that allow you to apply newly acquired skills in real-time scenarios. Peer Networking: Connect with other Customer Success professionals, share experiences, and build a supportive network within the EMEA region.Who Should Attend?This hands-on workshop is int

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lila_meyer
3 months ago
Sabin Brabb
Sabin BrabbContributor ⭐️
posted in All About Pulse
I am thrilled to announce I have accepted an invitation to speak at Pulse Europe 2024

In my session, we're going to unpack the concept of Product Maturity and learn how its different from the metrics we usually rely on. I'll explain how PMM doesn't just measure usage, but transforms it into a collaborative roadmap that we and our customers can follow together.  I'll show the deep insights we can gain and how they influence our strategies.  And that’s just the tip of the ice berg.My session might be a rock opera...trying to figure out how to get the band from Oregon to Amsterdam… 🤔 

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Jagari Das
3 months ago
dshorter
dshorterGainsight Employee ⭐️
posted in All About Pulse
Are you a Gamechanger? Award nominations for Pulse Europe 2024 are now open!

The 2024 GameChanger Awards Nominations are now open! The GameChanger Awards recognize and celebrate customers who leverage Gainsight products to change the game of Customers, Product Experience, Community and Education.These leaders make an undeniable difference for their customers, teammates, and partners. A GameChanger is intuitive, always authentic, never stops challenging the status quo, and might have superpowers. Does that sound like you? We thought so!Nominations will be open 1st August – 11th September, 2024. Winners will be announced live at Pulse Europe 2024 in Amsterdam!This year's Categories are...The Challenger The Dream Team The Architect The Defender The Transformational Leader of the Year (VP or above)To see a full description of the award categories, visit the home page here.To enter into this competition, you need to submit your nomination for the category where you have seen substantial quantitative and qualitative results between 2023 and 2024. 

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dshorter
4 months ago
amasica1217
amasica1217Contributor ⭐️⭐️
posted in All About Pulse
Can't wait to see y'all at Pulse! Excited to take the stage and talk more about Communities your CSMs can use!!

I am getting so excited that Pulse is just 2 weeks away! I have been attending Pulse for years virtually, but this is my second year attending in person, and as a midwestern gal, I am beyond excited to be able to take the stage in St. Louis. I have helped build multiple customer communities in my career as both an Ops professional and also a CSM, and have been a part of some really incredible communities too. I am pulling together all of my tips and tricks and telling you the insight (both good and bad) on what has helped our communities thrive and fall over the years. I am making sure to help you get tips on how to build a new community, but also how to get your CSMs involved and excited about this opportunity. Can not wait to see you & chat more!

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amasica1217
6 months ago
etc11b
etc11bContributor ⭐️
posted in All About Pulse
Gainsight Pulse 2024: Seamless Starts: Revolutionizing Digital Onboarding to Boost Customer Value and Slash Service Costs

🙌 Let’s hear it for Gainsight Pulse 2024!!!  Abby Van de Bogert and Elyse Claxton are amped to bring you "Seamless Starts: Revolutionizing Digital Onboarding to Boost Customer Value and Slash Service Costs." In our rad session, you'll discover how we totally revamped Boomi's digital onboarding (0 to 90 days after close/won) to not only pump up value for users like Alex but also to trim costs and maximize resources during the tech crunch. We’re laying down all the gnarly steps so you can totally rock it for your customers too. Plus, we’ll spill the beans on all the slip-ups we dodged along the way, giving you the 411 to avoid these bloopers yourself.  Catch you there, it’s gonna be all that and a bag of chips! 😉

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U
6 months ago
Masha
MashaContributor ⭐️
posted in All About Pulse
Going from Reactive to Proactive in this New Era of Post-Sales

Hey everyone! 👋 Masha here, co-founder and CEO of Glowstick — I’m super pumped to be speaking at Pulse for the very first time alongside Gainsight’s RVP of Customer Account Management, Ben Stidham.Ben and I will be speaking on Wednesday May 15 at 2pm Central — come to the session to win an environmentally friendly Glowstick bracelet!Here’s why you should join us:Ever felt the pressure of skyrocketing quotas in the post-Sales game? Us too — so we did something about it. We’ll reveal the latest in unconventional yet proven techniques to building post-Sales pipeline beyond hand-raisers. Learn about the good, the bad, and the ugly from our journey so you too can grow faster with your customers.A little more about our talk in this video👇 Can’t wait to see you there!!-->

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U
6 months ago
ChristianW
ChristianWContributor ⭐️
posted in All About Pulse
🗣️ Exciting Session at Pulse 2024 Conference! 💥

Galilea and I are thrilled to be presenting at Pulse!Join us in our session, 'The Evolution of Success Plans at Alteryx - Human ➡️ Machine ➡️ Cyborg,' for an exciting journey through how we maximized our impacts and achieved success at scale.Get ready to discover actionable insights and strategies that can help revolutionize your approach to success planning! 🚀⏬Here's what you can expect.⏬Discover how we transformed from manual, human-driven guidance to a 'cyborg' process that's digital-led yet deeply human-connected. Dive into the challenges, opportunities, and key learnings we encountered along each phase of this transformative journey. Unravel the concept of 'cyborg' Success Plans, where the fusion of human touch and automated analytics drives success at scale. Learn about our innovative approach with Journey Orchestrator and targeted CSM deployments, backed by data-driven insights showcasing real effectiveness!We can't wait to see you at Pulse for an electrifying session that will

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ChristianW
6 months ago
KatLeong
KatLeongGainsight Employee ⭐️
posted in All About Pulse
Pulse US 2024 Content on Demand!

The one complaint we usually receive about Pulse is, there are too many good sessions and I can’t get to them all! That’s a great problem to have, if we’re being honest. But have no fear - we recorded ALL of the sessions from Pulse US 2024 and you can now watch them in the Pulse Library for FREE!

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KellyBebenek
6 months ago
mallen
mallenContributor ⭐️
posted in All About Pulse
Excited to take the stage at Pulse 2024 and talk all about Healthscoring!

I’m stoked to be going to Pulse in May and sharing our journey here at Okta on health scoring. My session is Navigating Complexity: Okta’s path to a comprehensive and scalable health score.I’ll be going through Okta’s transformative journey and deep diving through the evolution of our health score. I’ll be sharing how we set up our initial, more basic health score in Gainsight and then showing our transition to a multi-score model due to progressing business needs and digging into real world examples of our learnings from using those different scores to excel in our digital journey and to improve our CSM lead journey.Last but not least, I'll be sharing how we arrived at our Holistic Health score, where we have become more automated and scalable using such features as Gainsight’s Relationship scores to calculate product specific scores!  

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mallen
6 months ago
KatLeong
KatLeongGainsight Employee ⭐️
posted in All About Pulse
Pulse Europe Returns to Amsterdam!

Make lasting connections, learn from innovators, and discover the future of digital and AI at the world's largest Customer Success gathering. We are so excited to be bringing Pulse Europe back to Amsterdam! Experience an unforgettable 2-day event filled with inspiring sessions, invaluable connections, and all the child-like joy you know and love! November 13-14 at RAI Amsterdam - see you there!https://gainsightpulse.com/europe/ early to save with our Super Early Bird rates!

2552
KatLeong
6 months ago

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