Hello Admins!
Happy March!! 🍀🍀🍀 I always love this time of year when the cold weather turns to warm sunshine. 🌞 So, let’s talk about how Journey Orchestrator can automate some routine customer touchpoints to free up some time for end users!
Using Journey Orchestrator, you can trigger email communications to the right customer at the right time. The best part of JO is that emails can be tokenized to personalize the message and you can combine both automated and personal touchpoints.
Some of the common uses are:
- Welcome emails for new customers
- Product release notification and overview
- Quarterly NPS® survey emails
- Send customers reports with key insights in a regularly scheduled email
- Reminders of upcoming Renewals or Quarterly Business Reviews
- Automate repetitive communications
Do you have a JO Program in your environment that has made a significant impact? Tell us about the design and how it’s impacted your team. I love hearing the diffeent ways customers are utilizing JO to simplify workflows.
If you’re preparing to launch your first JO Program, check out this content: https://education.gainsight.com/journey-orchestrator-tips-tricks/702728/scorm/c2q4cwb2xzuw
