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Any suggestions on how best to learn the Gainsight Objects?


RobSteinberg

I am currently studying for my Level1 admin certification and one challenge that I’m having difficulty in overcoming is learning the Gainsight Objects and finding the right field(s) that I want to use for business rules, reports, etc.  I refer regularly to the Object Glossary but sometimes I am still not able to find what I am looking for.  For example, I want to create a report that shows the average login trend for a customer’s users but I can’t find an Object that contains login information. 

Does anyone have suggestions or best practices on how they learned the Gainsight Objects or find the right fields that they need?

I appreciate any guidance.

10 replies

mmeagher
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  • February 7, 2025

Hey ​@RobSteinberg 

I’m in the process of studying for Level 2/3 - so happy to connect & collaborate as we both continue our studying “journeys”!

An awesome tool that I’ve been using recently (that ​@Paulina introduced me to) is Gainsight Guru in ChatGPT. All in all, I believe a GS employee trained a GPT model using the company’s self-serve and internal resources (it also pulls in the latest from their support site and Community).

Honestly, I was skeptical as first, BUT it truly does act as a real Gainsight expert & has helped me not only build, but understand pretty complex data designers, object queries, etc. Will most definitely be using it as I study for the certification exams.

Happy to connect on the types of prompts I’ve found useful as well, but I’d say give it a try!

Hope this helps.


RobSteinberg
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  • 10 replies
  • February 7, 2025

Thanks ​@mmeagher I will reach out to you directly to collaborate and will definitely start to use Gainsight Guru on Chat GPT

 


romihache
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  • 420 replies
  • February 7, 2025

Hi ​@RobSteinberg 
@mmeagher suggestion is great!
Regarding the report you want to build, check out the User Login History Object

Hope this helps :) 


RobSteinberg
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  • 10 replies
  • February 7, 2025

Thank you ​@romihache. Have a great weekend. 
 


waynedilworth
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  • February 7, 2025

@RobSteinberg have you looked into the Gainsight Analyzer?  You can export the schema to XLS which you can then search on - basically like a data dictionary.  I also like Analyzer for checking data in and outflows to objects (filter on field) - but that seems to have the same intent as Data Management: Object: Dependencies and the results don’t always align.  So I would use both as I am learning.


RobSteinberg
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  • 10 replies
  • February 7, 2025

Thank you ​@waynedilworth. I have not used Analyzer but will now. I was looking for a data dictionary. This sounds like an excellent tool to have in my toolbox. Thanks and have a great weekend. 
 

All the best

Rob


romihache
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  • 420 replies
  • February 7, 2025

Oof, how I miss that Analyzer wasn’t mentioned? And you can also check fields and dependencies via Data Management.
A small caveat: real-time rules are not listed as dependencies in either.


RobSteinberg
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  • 10 replies
  • February 7, 2025

Thanks ​@romihache 


Carol_Keyes
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  • 34 replies
  • February 28, 2025

I always find if I am looking to better understand the fields in an object I will just try and bring as many as I can into a report and then see what the data tells me. This is really helpful when switching companies because each set up of Gainsight is slightly different. 

Another great way to investigate data and data dependencies if you get to that level is the Data Management feature in the Admin section. 


RobSteinberg
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  • 10 replies
  • March 3, 2025

Thank you ​@Carol_Keyes I really appreciate your suggestions.


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