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🎉 New Instructor-Led Training: Risk Management & Churn Reduction in Gainsight

  • September 5, 2025
  • 3 replies
  • 117 views

bholmes
Gainsight Employee ⭐️
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Hi everyone! I’m excited to share that we’re getting ready to launch a new instructor-led course focused on building a comprehensive, end-to-end risk management solution in Gainsight! 🚀

 

This hands-on session walks Admins through:

 

  • Creating custom objects, fields, and Scorecard measures
  • Building risk detection rules with Rules Engine
  • Designing smart Journey Orchestrator programs for targeted outreach
  • Using CTAs to drive internal action

 

Special focus is placed on real-world strategies for reducing churn, prioritizing risks, and aligning CSMs with proactive customer engagement.

 

🧪 Bonus: We’re prioritizing your ability to customize our configurations to match your needs.

 

👀 What do I need from you?

 

I’m currently looking for participants to join a beta run-through of the new course and provide feedback before we officially launch it.

 

🎁 What’s in it for you?

 

  • Early access to the full content
  • No cost to attend — this is a thank-you for your time and insight

 

🧠 Who we’re looking for:

Admins with a few months of experience who can confidently build a Rule, JO Program, etc., without needing a step-by-step guide. This is a great fit if you're looking to learn how to build a process that spans multiple functions in Gainsight — from Risk Scorecards to Journey Orchestrator and CTAs.


📅When is this happening?

Roughly two weeks from now, on Thursday, September 18th, from 11a-4p Eastern Time (including a break).

 

If you are interested, please reply here or email bholmes@gainsight.com.

 

3 replies

dayn.johnson
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • September 5, 2025

Absolutely interested! ​@bholmes is a legend 😎


rmendiola
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  • Contributor ⭐️
  • September 5, 2025

Hi Brian, 

Thank you for sharing this exciting opportunity! The course sounds like a great way to deepen my Gainsight Admin skills, especially in connecting Scorecards, Rules Engine, JO, and CTAs into a full risk management process.

I’d be happy to participate in the beta run-through on September 18th and provide feedback. Please let me know if you need anything from me ahead of time.

Looking forward to it!

Robert 


knestorsson
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  • Contributor ⭐️⭐️⭐️⭐️
  • September 15, 2025

Hi Brian,

I’m Interested!
 

Kellie