danielle.leroux

Helper ⭐️

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Access Denied When Downloading Attachment

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Hi there! Wondering if anyone has run into this issue before on their community… Lately, we’ve had several users say they run into an ‘access denied’ message when trying to download an attachment, but then the issue seems to resolve itself several minutes later. Anyone know why this is happening?

danielle.lerouxAnswer

Helper ⭐️

Hey @danielle.leroux did support provide any guidance with this? We’ve run into the same issue recently.

The issue seemed to resolve itself, so we didn’t end up submitting a support ticket. Sorry can’t be of more help!

Danielle @ Safe Software

Gainsight Community Lead

Hey @danielle.leroux

This looks like something that support might need to investigate more on.

I’d suggest raising a ticket with them so you can avoid a recurrence.

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Hey @danielle.leroux did support provide any guidance with this? We’ve run into the same issue recently.

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danielle.lerouxAuthorAnswer

Helper ⭐️

Hey @danielle.leroux did support provide any guidance with this? We’ve run into the same issue recently.

The issue seemed to resolve itself, so we didn’t end up submitting a support ticket. Sorry can’t be of more help!

Translate

Danielle @ Safe Software