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Access Denied When Downloading Attachment

  • December 17, 2024
  • 3 replies
  • 37 views

danielle.leroux
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Hi there! Wondering if anyone has run into this issue before on their community… Lately, we’ve had several users say they run into an ‘access denied’ message when trying to download an attachment, but then the issue seems to resolve itself several minutes later. Anyone know why this is happening? 

Best answer by danielle.leroux

Hey ​@danielle.leroux did support provide any guidance with this? We’ve run into the same issue recently.

The issue seemed to resolve itself, so we didn’t end up submitting a support ticket. Sorry can’t be of more help!

3 replies

revathimenon
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  • Gainsight Community Manager
  • December 18, 2024

Hey ​@danielle.leroux 

This looks like something that support might need to investigate more on.

I’d suggest raising a ticket with them so you can avoid a recurrence.


  • Contributor ⭐️⭐️⭐️⭐️
  • January 17, 2025

Hey ​@danielle.leroux did support provide any guidance with this? We’ve run into the same issue recently.


danielle.leroux
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  • Author
  • Helper ⭐️
  • Answer
  • January 21, 2025

Hey ​@danielle.leroux did support provide any guidance with this? We’ve run into the same issue recently.

The issue seemed to resolve itself, so we didn’t end up submitting a support ticket. Sorry can’t be of more help!