Skip to main content
danielle.leroux
Helper ⭐️
December 17, 2024
Solved

Access Denied When Downloading Attachment

  • December 17, 2024
  • 3 replies
  • 63 views

Hi there! Wondering if anyone has run into this issue before on their community… Lately, we’ve had several users say they run into an ‘access denied’ message when trying to download an attachment, but then the issue seems to resolve itself several minutes later. Anyone know why this is happening? 

    Best answer by danielle.leroux

    Hey ​@danielle.leroux did support provide any guidance with this? We’ve run into the same issue recently.

    The issue seemed to resolve itself, so we didn’t end up submitting a support ticket. Sorry can’t be of more help!

    3 replies

    revathimenon
    Gainsight Community Manager
    December 18, 2024

    Hey ​@danielle.leroux 

    This looks like something that support might need to investigate more on.

    I’d suggest raising a ticket with them so you can avoid a recurrence.

    Where focus goes, energy flows.
    Contributor ⭐️⭐️⭐️⭐️
    January 17, 2025

    Hey ​@danielle.leroux did support provide any guidance with this? We’ve run into the same issue recently.

    danielle.leroux
    danielle.lerouxAuthorAnswer
    Helper ⭐️
    January 21, 2025

    Hey ​@danielle.leroux did support provide any guidance with this? We’ve run into the same issue recently.

    The issue seemed to resolve itself, so we didn’t end up submitting a support ticket. Sorry can’t be of more help!

    Danielle @ Safe Software