We would like to be able to have one Article in Community tied to multiple categories.
For example, if we have one document about Topic A we’d like to be able to say that document should show in Product 1, category 1; Product 2, category 1.
Currently to have the same content in both places means we have to duplicate content, which makes management of content (to keep everything current) a nightmare.
Please let me know if I need to clarify this idea further.
Thanks for submitting this idea, JayS.
We've reviewed it and appreciate you sharing the use case. We'll keep this idea open while we continue to assess interest and impact. Community feedback and voting will help guide next steps.
This is something that we really want as well in our knowledge base. We have multiple products and a lot of overlap for product-agnostic questions, articles, resources, etc. Creating duplicate topics is a non-starter for us as a solution because it’s not scalable or sustainable.
I second this so very much. Especially for our Knowledge Base.
Case in point: We have two tv boxes and a whole host of how-to articles for them. 85% of those articles apply to both boxes. The remainder apply to a single box. So now we have 3 categories: one for box A, one for box B and one for the articles that apply to both. This is confusing for our customers.
Agree this would be helpful as I have to duplicate and recreate articles across products to assure they display in each category. This would be a big timesaver!
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