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Question

Announcement card Widget Shows Incorrect Date

  • June 11, 2026
  • 1 reply
  • 14 views

We have identified a date inconsistency in the Announcement card widget.

Issue:
The Announcement widget on the homepage displays a different date than the actual published post.

Example:

  • Announcement widget displays: "8 days ago"
  • Opening the announcement post displays: "2 days ago"

Based on our investigation, it appears the Announcement widget may be using the draft creation date (or original creation date), while the post page displays the publication date.

Question:
Can you confirm which date field the Announcement widget uses?

Expected Behavior:
The Announcement widget should display the publication date (the same date shown on the actual post page) rather than the draft creation date, as the draft date is not relevant to end users and can be misleading.

Could you please confirm whether this behavior can be configured or if it is a product limitation?

Screenshot:

 

1 reply

samanthahamlet
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  • Gainsight Community Manager
  • June 12, 2026

Hey ​@Sundar-Drona 

Thanks for flagging this!

I have now raised this internally, and will let you know as soon as I have an answer for you 😊