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Alistair FIeld
Expert ⭐️
September 1, 2026

Anyone else getting a 500 error

  • September 1, 2026
  • 3 replies
  • 6 views

I frequently get a 500 error while making custom role changes on a user in control.

does anyone else get the same error now or ever?

3 replies

revathimenon
Gainsight Community Lead
September 2, 2026

Hi ​@Alistair FIeld 

Is this still occurring for you?

I tried reproducing the issue at our end and it seems to be working fine.

I’d suggest raising a support ticket if this is still happening. 

Where focus goes, energy flows.
Alistair FIeld
Expert ⭐️
September 2, 2026

Hey ​@revathimenon 

How are you?

I have not opened a ticket yet. I work around it by using Postman and API calls but it is super annoying. It does not always happen and has no logical reason.

The needs of the many, outweigh the needs of the few. 🖖
revathimenon
Gainsight Community Lead
September 2, 2026

I’m doing well ​@Alistair FIeld - thanks for asking :) 

How are you doing!

I’m sorry for the experience. I would highly suggest raising a ticket even if it doesn’t occur often so the team can investigate the issue within your instance. 

Where focus goes, energy flows.