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Laurenseife
Laurenseife
Apr 17, 2025 2:18 PM UTC
Solved

Applying global search within KB

Am I using this wrong? When using the search while in the KB format, I am only able to search within documents within that category. Is there a way to have all searches work the same across all pages? 

Kenneth R
Kenneth RAnswer
Expert ⭐️⭐️
Apr 23, 2025 10:59 AM UTC

Hi ​@Laurenseife - what you’re describing is default behaviour.  When you’re in a category, you are indeed searching with that category, and this isn’t something that can be changed.  If you wanted to, you could consider adding a small ‘search the whole community’ sidebar widget / CTA button with a link to the global search page (here that’s https://communities.gainsight.com/search).

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2 replies

Kenneth R
Kenneth RAnswer
Expert ⭐️⭐️
Apr 23, 2025 10:59 AM UTC

Hi ​@Laurenseife - what you’re describing is default behaviour.  When you’re in a category, you are indeed searching with that category, and this isn’t something that can be changed.  If you wanted to, you could consider adding a small ‘search the whole community’ sidebar widget / CTA button with a link to the global search page (here that’s https://communities.gainsight.com/search).

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Laurenseife
LaurenseifeAuthor
May 7, 2025 7:57 PM UTC

Thanks ​@Kenneth R, apologies for the delayed reply. I appreciate your confirmation! 

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