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Sanne van Opstal-Brakel
Sanne van Opstal-Brakel
Helper ⭐️
May 26, 2026

Appoint custome role based on field on registration form

hi all!

I was wondering, is it possible to appoint a custom role automatically? This would be based on an answer they need to fill in on the registration.

My usecase:
We work with different languages in 1 community. Currently Dutch and English and we are considering adding German. 

Our set up right now is on the registration form they answer a question in which language they want to receive community updates etc. And based on that answer we appoint them a specific custom role. 
And based on that custom role they receive either Dutch or English on boarding emails and any other relevant communication. 

Currently I appoint these custom roles manually and I need to check a segment that I created several times a day to appoint that custom role. 

I was wondering, if there is a way to automate this (and thus less manual work for me)

    4 replies

    jvdc
    jvdc
    Expert ⭐️
    May 26, 2026

    Yes! I am applying roles using Webhooks and API. So basically you'd need to:

    • use the wehbook for user registration to trigger your flow
    • then use the API to GET the user's profile fields
    • use the data from that field to update (POST) the user's role
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    Mithila Jayalath
    Mithila Jayalath
    Helper ⭐️⭐️
    May 27, 2026

    ​@Sanne van Opstal-Brakel I’m doing the same with Zapier. 

     

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    Sanne van Opstal-Brakel
    Sanne van Opstal-BrakelAuthor
    Helper ⭐️
    May 28, 2026

    thanks for your suggestions

    ​@jvdc I am not trainign in APIs yet… our company does a lot of work with them for our tool. But in Gainsight its still undiscovered territory for me. How dificult it is to set up? And/or do you know any great articles to learn more about it?

    ​@Mithila Jayalath unfortunately I am not allowed to work with Zapier, company policy :( But thanks for thinking along!

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    jvdc
    jvdc
    Expert ⭐️
    May 28, 2026

    Hey ​@Sanne van Opstal-Brakel I created my flows using Microsoft's PowerAutomate as we can't use Zapier either. I think PowerAutomate is less user friendly than Zapier, but nothing you can't overcome as a non-tech user (especially nowadays with the help of AI).

    It did require a small learning curve, but nothing too crazy. I used the GS documentation shared above and first played with Postman (check with ICT if they can help you setting this up for you) to test the different API calls.

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