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I’m wondering how Moderator Tags are supposed to work in the Gainsight CC backend.

When I go to enter a new Public Tag on a post, the system brings up a list of all Public Tags and attempts to match what I’m typing in or gives me the option to create a net new tag if the one I’m entering doesn’t exist. I’d imagine that Moderator Tags ought to work similarly, but whenever I click on the field or type something into it, it only ever gives me the option to create a net new tag. Because of this, I have to essentially memorize the Moderator Tags that I frequently use, and I can only see a full list of all Moderator Tags by using the Moderator Tag Filter on the Content > Overview page.

Is this working as intended, or are my Moderator Tags broken? If it is intended, can someone explain why Moderator Tags are hidden like this?

Thank you in advance for the help!

It’s a pain in the UI that’s been there forever. I don’t know if it’s “intentional” but it’s definitely “status quo” and not a temporary bug. 

I put this idea in 2.5 years ago, but I doubt it’ll be worked on any time soon given the low vote total and that this isn’t something I’ve seen mentioned as a priority in roadmaps. 

But it seems like an easy win and UX improvement (though I have no idea how hard it’d be to engineer)

 


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