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Are notifications when moving content to new category working?

  • October 12, 2025
  • 5 replies
  • 41 views
jvdc
  • jvdc
  • Helper ⭐️⭐️⭐️

Hey,

Whenever I am moving content to a new category I always get this pop-up that warns me that subscribed users will be notified about the content being moved to the new category, but I am not sure it is working. My users who is subscribed to everything does not get notified, I've also tried with a non-admin user and that one doesn't get notified either…

I would like subscribers to be notified especially when I am moving a misplaced post… otherwise the chances for the post to be receiving attention are reduced...

Best answer by revathimenon

Hey ​@jvdc 

It’s definitely looking like a bug. Neither bulk action nor single post is sending out notifications.

Could you please raise a support ticket for this? I’m also gonna do the same cause we are seeing the same on our community here.

Thanks for the catch!

5 replies

revathimenon
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  • revathimenon
  • Gainsight Community Manager
  • October 13, 2025

Hi ​@jvdc 

You are right - I tested it out and I’m not seeing any notifications go out either.

From what I recollect, we used to get a notification of a new post when posts get moved between categories. I’m not too sure on what’s happening here.

I’m gonna double check with the team internally and come back to you on this.

Where focus goes, energy flows.
jvdc
revathimenon
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  • revathimenon
  • Gainsight Community Manager
  • Answer
  • October 14, 2025

Hey ​@jvdc 

It’s definitely looking like a bug. Neither bulk action nor single post is sending out notifications.

Could you please raise a support ticket for this? I’m also gonna do the same cause we are seeing the same on our community here.

Thanks for the catch!

Where focus goes, energy flows.
jvdc
jvdc
  • jvdc
  • Author
  • Helper ⭐️⭐️⭐️
  • October 14, 2025

Will do thanks!

jvdc
  • jvdc
  • Author
  • Helper ⭐️⭐️⭐️
  • October 14, 2025

So actually, after discussing this with support I learned it was removed

revathimenon
revathimenon
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  • revathimenon
  • Gainsight Community Manager
  • October 14, 2025

Yes, you are right.

Seems to be a fix miss here and support said they can look into it.

Where focus goes, energy flows.
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