Skip to main content

We require moderator approval for all topics and replies. Is there any mechanism in place to notify an author when their pending post is approved?

 

When an author submits a topic, they see the banner mentioning that their post will be reviewed before going live ✅

 

But then nothing happens when the post is approved. No notification at all. And it’s especially painful for a submitted idea. Unless someone is regularly checking the community or ideation page, they won’t know their post is approved until someone else comments or changes its status.

 

Is there a way to create a new system email that could help in this instance? Something that simply says, “your post has been approved and is now live”?

Hi ​@jwren - Yes you’re right, there’s no notification system in place for this currently.  I believe it’s not something that has come up or been prioritised before due to this feature rarely being enabled (as it’s a bit of a barrier to engagement).  In my experience it’s most often used temporarily during emergencies such as spam attacks, along with registration approvals. 

When enabling it permanently, it might be possible to create an automation in something like Zapier or Workato that does send a notification as we have webhooks for every new topic and reply that gets posted.  So I suspect it could be possible to build something using those.

https://api2-us-west-2.insided.com/docs/#section/Webhooks/Available-events

Terms & ConditionsCookie settingsAccessibility statement