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Automated Email Campaign filters

  • January 13, 2025
  • 2 replies
  • 41 views

Alistair FIeld
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When sending an automated email campaign, do users ONLY receive the email ONCE.

i.e. if a filter says registered more than 1 day ago, the user will receive the email when satisfy the filter and not again in each day.

 

Thanks in Advance

Best answer by olimarrio

Hey ​@Alistair FIeld 👋,

The best way to think about this is that the conditions you set up act as thresholds so the email is only sent once this threshold is crossed. So in the example you provided this user will only receive this email notification once.

Bear in mind that this won’t send to all existing users that registered more than one day ago, only users that registered on the day of activation or that will register in the future and cross the threshold of registering more than one day ago. You can find more information about how this works in the following article:

Specifically the following section:

 

2 replies

olimarrio
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  • Gainsight Employee ⭐️
  • Answer
  • January 13, 2025

Hey ​@Alistair FIeld 👋,

The best way to think about this is that the conditions you set up act as thresholds so the email is only sent once this threshold is crossed. So in the example you provided this user will only receive this email notification once.

Bear in mind that this won’t send to all existing users that registered more than one day ago, only users that registered on the day of activation or that will register in the future and cross the threshold of registering more than one day ago. You can find more information about how this works in the following article:

Specifically the following section:

 


Alistair FIeld
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  • Author
  • Expert ⭐️
  • January 14, 2025

@olimarrio that is the article i was looking for. Thank Oli!